Information Technology Services

Network Outage – Avaya Phone Outage – Peterson Building

Outage category: Wired Network

Location: Peterson Building

Status: Closed

Resolved Alert: Mon, October 16, 2023 4:44 pm

Initial Symptoms

Intermittent loss of wired internet and VoIP phone connections in Peterson Building.

Root Cause Analysis

Cause

A router experienced issues, causing problems for the internet connection for the Peterson Building.

Resolution

The router was rebooted.

Prevention

Schedule recurring reboots from 8 weeks to 2 weeks to increase reliability or router.