Outage category: Wired Network
Location: Peterson Building
Status: Closed
Resolved Alert: Mon, October 16, 2023 4:44 pm
Initial Symptoms
Intermittent loss of wired internet and VoIP phone connections in Peterson Building.
Root Cause Analysis
Cause
A router experienced issues, causing problems for the internet connection for the Peterson Building.
Resolution
The router was rebooted.
Prevention
Schedule recurring reboots from 8 weeks to 2 weeks to increase reliability or router.