ITS Support serves as the central point of contact for the university community for requesting IT support or information. Its mission is to provide professional and friendly service in support of excellence in learning, teaching, and research.
ITS Support 24/7
Please contact ITS Support for 24/7/365 IT support or information.
Phone: 703-993-8870
Check on My Tickets
Need Help? Create a Ticket
Report Suspected Phishing
Never give out your Patriot Pass Password or other personal information via email. Mason will never ask for personal information over email. If you receive a suspicious email, delete it. If you aren’t sure, contact ITS Support at 703-993-8870, Live Chat, or [email protected] so it can be assessed.
Residence Hall Support
Boldyn is George Mason’s service provider for wired, Wi-Fi, and cable access in the Residence Halls.
For setup information and support, please visit: gmu.hed.boldyn.com
Service Availability
Services are available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. Maintenance windows are Sundays from 7 to 11 a.m. but may be extended to 2 p.m. if needed. If maintenance is required outside of these hours, it will be announced on the Alerts & Bulletins page.
Classroom Support
Classroom and Lab Technologies (CaLT) provides support for general-purpose and technology-enhanced classroom facilities and computer classrooms.
Desktop Support
Technology Support and Quality Management (TSQM) provides full-service, technical desktop support to faculty and staff.
Mason Korea Helpdesk
Information specific to help Mason students, faculty, and staff in Songdo, Korea.