Outage category: Wired Network, Wireless Network
Location: The Smart Lab at the Science and Technology Campus
Status: Closed
Resolved Alert: Tue, April 4, 2023 4:30 pm
Initial Symptoms
A brief network outage occurred on the Comcast Internet Provider’s side near the Science and Tech Campus. After Comcast resolved the issue, the modem in the Smart Lab could not be reached. Therefore, a network engineer was dispatched to perform a hard reboot on the modem. As a result, the services were restored.
Root Cause Analysis
Cause
Comcast network outage and subsequent repair necessitated a modem reboot.
Resolution
Modem was hard-rebooted.
Prevention
N/A