Outage category: Website
Location: All visitors to websites on Acquia's Site Factory platform
Status: Closed
Resolved Alert: Wed, December 22, 2021 9:56 am
Initial Symptoms
SiteScope Monitor reported 72 errors.
Root Cause Analysis
Cause
Sites went offline due to a power outage in the aws-east-1 data center.
Resolution
The Web Applications & Services team worked with Acquia support to identify the cause of the problem. The official Acquia status log is here: https://status.acquia.com/incidents/3qxpgvs7wl96
Prevention
This was a vendor outage.