Outage category: Wireless Network
Location: Democracy Lane
Status: Closed
Resolved Alert: Mon, July 29, 2019 3:04 pm
Initial Symptoms
Users were unable to connect to the wireless network.
Root Cause Analysis
Cause
Following the scheduled code upgrade on the Democracy Lane router, the local DHCP configuration for the wireless network failed preventing wireless access points from renewing their DHCP leases.
Resolution
DHCP was moved from using a local DHCP pool on the router to using a pool on the DHCP server.
Prevention
We determined that 3 other remote sites are using local DHCP pools for the wireless network. We are in the process of assigning new IP spaces on the DHCP servers and moving over the remaining 3 networks.