Category: Archives

Select Services & Websites Unavailable

Post date Friday, March 15, 2019

Network Outages – The Institute for Advance Biomedical Research (IABR) 2nd Floor, and Colgan Hall 2nd Floor at the Science & Tech Campus

Post date Monday, March 18, 2019

New Guest Wireless Accounts & New Device Registration Unavailable

Post date Friday, March 22, 2019

Impact of the change on users:

Little to no impact is expected for current users and devices. However, during the maintenance period, no new devices (mydevices.gmu.edu) can be added nor guest wireless accounts can be created. Network authentication and authorization services will not be impacted.

Reason for change:

ITS is applying Identity Services Engine (ISE) patches to resolve issues and improve performance. ISE simplifies the delivery of consistent, highly secure access control across wired and wireless multivendor networks and remote VPN connections. (ID # 174524)

New Website: Changes to Email and 2FA Login Pages

Welcome to the new ITS website! As a result of this site launching, several ITS websites will be redirected in April for a better, more streamlined user experience. On Wednesday, April 10, users will notice changes to the online logins for the following services: Employee email (office365.gmu.edu), Student email (masonlive.gmu.edu), and Two-Factor Authentication (2fa.gmu.edu).

How to Prepare:

Employee & Student Email: On April 10, users who access their email online via office365.gmu.edu or masonlive.gmu.edu will be redirected to mail.gmu.edu. Users will notice a new look; however, nothing is changing to Office365/MasonLive account credentials. From mail.gmu.edu, users will select employee or student email to go to the standard login screens.
Two-Factor Authentication: On April 10, 2fa.gmu.edu will be redirected to the new 2FA service page where users can easily access the 2FA Management site to enroll or manage their 2FA account.
IT Services: In addition to these changes, a new service catalog via its.gmu.edu/services is available. All information about ITS resources has moved to the new site, therefore, itservices.gmu.edu will be redirected to its.gmu.edu on Wednesday, April 3.

Website Highlights:

Introduction of an ITS Knowledge Base: More than 600 how-tos, getting started guides, and frequently asked questions in a centrally located, organized index
Improved Search: Improved search features to help users self-serve and easily find the information of most interest
Increased Transparency: IT outages, upcoming maintenance, and bulletins easily located on the homepage
One-stop Shop: Learn about services, get help, and access the most critical info that affects your ability to work and learn in one place

If you have any questions or concerns about these changes, please contact the ITS Support Center.

Network Outage – Emergency Maintenance – Remote Sites

Post date Friday, March 29, 2019