Information Technology Services

Maintenance Archives

  • CUI & Citrix VDI Maintenance

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    Impact of the change on users: Controlled Unclassified Information (CUI) and Citrix Virtual Desktop Infrastructure (VDI) may be unavailable during the maintenance period. Reason for the change: ITS is applying Microsoft security updates and server software to the servers. (ID # 549900)

  • Data Center PDU & UPS Maintenance

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    EXTENDED MAINTENANCE Impact of the change on users: All equipment that is provisioned for power redundancy, with connections to both A-side and B-side power or singular power feeds, should not experience a service interruption as the maintenance is a minor service without the requirement of placing the units in by-pass mode. As a precaution, maintenance…

  • Banner & Patriot Web Unavailable

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    EMERGENCY MAINTENANCE Impact of the change on users: Banner and Patriot Web will be unavailable during the maintenance period. Reason for the change: ITS is adding hardware to improve student class registration. (ID # 478545)

  • ResNet Residence Hall Network Maintenance

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    Impact of the change on users: The wired and Wi-Fi networks will be unavailable during the maintenance period. Reason for the change: The vendor is performing network maintenance. (ID # 547295)

  • Old TDX Service Catalog to Be Retired

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    Impact of the change: Using a bookmarked service or form in the old TeamDynamix (TDX) Service Catalog will result in a Permissions Denied error when trying to reach them. > To view services or submit a ticket, go to the new TeamDynamix (TDX) Service Catalog. Reason for the change: ITS is shutting down the old TeamDynamix…

  • Old Forms in TeamDynamix (TDX) Ticketing Application & Old TDX Service Catalog to Be Retired

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    Impact of the change: Using a bookmarked service or form in the old TeamDynamix (TDX) Service Catalog will result in a Permissions Denied error when trying to reach them. > To view services or submit a ticket, go to the new TeamDynamix (TDX) Service Catalog. Reason for the change: ITS is shutting down the old TeamDynamix (TDX) Service Catalog. (ID #…

  • MicroStrategy Unavailable

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    Impact of the change on users: The MicroStrategy production environment (https://microstrategy.gmu.edu/) will be unavailable during the maintenance window. Reason for the change: ITS is addressing Common Vulnerabilities and Exposures (CVE). (ID #  547014)

  • Jamf Premium Cloud Maintenance

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    EXTENDED MAINTENANCE Impact of the change on users: The Jamf Cloud infrastructure will be patched. During this time, you may be logged out of Jamf Pro, although the Jamf Pro Server will be working without interruption. Reason for the change: The vendor is applying updates and security patches to Jamf Cloud infrastructure. (ID # 547265)

  • BeyondTrust Update

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    Impact of the change on users: BeyondTrust will be unavailable during the maintenance window. Users will not be able to hold remote support sessions. Reason for the change: ITS is updating BeyondTrust. (ID # 545401)

  • IronPort Quarantine Maintenance

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    EXTENDED MAINTENANCE Impact of the change on users: IronPort Quarantine will be intermittently unavailable during the maintenance. Reason for the change: ITS is doing routine maintenance and renewing the certificate. (ID # 545106)