Maintenance Archives

Jamf and Mason Self Service for Mac Unavailable

10/24/2019 5:00 a.m. to 10/24/2019 6:00 a.m.

Impact of the change on users: Jamf and Mason Self Service for Mac will be unavailable during the maintenance period. Reason for the change: The vendor is applying updates. (ID # 184695)
Webex Meetings Updates

10/19/2019 8:00 p.m. to 10/20/2019 2:59 a.m.

Impact of the change on users: Webex Meetings will be available during the maintenance period. However, you will need to install the updates prior to hosting or participating in a Webex meeting. Reason for the change: The vendor is applying updates to Cisco Webex Meetings. (ID # 183045)
Select Services & Websites Unvailable

10/16/2019 8:00 p.m. to 10/16/2019 10:00 p.m.

Impact of the change on users: The following services and website will be unavailable during the maintenance period: Office of Institutional Effectiveness and Planning website Office of Sponsored Programs website Office of Strategic Budgeting & Planning website Online Course Evaluation System Research website Travel Request Reason for the change: ITS is applying Microsoft patches. (ID…
Contact Center Phone Unavailable

10/15/2019 11:01 p.m. to 10/15/2019 11:59 p.m.

Impact of the change on users: Contact center phones will be unavailable during the maintenance period. Reason for the change: ITS is applying Microsoft Security Updates for October 2019. (ID #184087)
Select Services & Websites Unavailable

10/12/2019 8:00 a.m. to 10/13/2019 4:00 p.m.

Impact of the change on users: Little to no impact to users is expected; however, the following services and websites may be unavailable during the maintenance period: Advance website 25Live Office of Strategic Budgeting & Planning Contact Center Phones Docushare EHS Training EPMO website George Mason University Foundation forms and policies website Mason Advancement and…
Windows 10 v.1903 Update

10/10/2019 8:00 a.m. to 10/11/2019 5:00 p.m.

Impact of the change on users: Mason-managed computers running Windows 10, version 1903, will receive a Windows update. You will eventually need to restart your computer. If you experience any issues with the update or are unsure if you are running the affected version, please contact the ITS Support Center at [email protected] or 703-993-8870. Reason…
Mobile Printing & EHS Training Unavailable

10/09/2019 9:00 p.m. to 10/09/2019 11:30 p.m.

Impact of the change on users: Pharos/Canon mobile printing and EHS Training (ehassistant.gmu.edu) may be unavailable during the maintenance period. Reason for the change: ITS is applying October 2019 Microsoft security updates. (ID #184068)
Select Services & Websites Unavailable

10/09/2019 6:00 p.m. to 10/09/2019 10:00 p.m.

Impact of the change on users: The following services and websites will be unavailable during the maintenance period: Course Enrollment Daily Snapshot Mason Research website Office of Institutional Effectiveness and Planning website Office of Strategic Budgeting & Planning website Online Course Evaluation System OSP website Travel Request (travel.gmu.edu) Reason for the change: ITS is applying…
Banner, Patriot Web & Select Services Unavailable

10/06/2019 7:30 a.m. to 10/06/2019 11:00 a.m.

Impact of the change on users: Banner, Patriot Web, and the following services will be unavailable during the maintenance period. 25Live HR Intranet Budget Tracking System (BTS) Reason for the change: ITS is upgrading Banner. (ID # 182698)
Contact Center Phone Unavailable

10/01/2019 11:01 p.m. to 10/01/2019 11:59 p.m.

Impact of the change on users: Contact center phones will be unavailable during the maintenance period. Reason for the change: ITS is upgrading the server. (ID #183235)