Debbie Penny
Very patient customer focused individual. Great personality yet professional the entire time. I waa frustrated as your request to update my password- relatively simple – required me to access multiple systems and processes such as another tier of authorization, an iphone app and the last like – way to much too ask of me at this point in my life….as if navigating the pandemic wasn’t enough? Regardless this rep is excellent technically and has the patience of Job. Have this rep train others on how it should be done. Pure class.
James Maiden
Thomas Vu
The individual who provided the service exemplified professionalism at the highest level. The IT service representative was advised by the service requestor that GMU representative was dealing with a ‘Luddite’, an individual with extremely limited technical knowledge and no owning a cell phone. Throughout the exhibited extraordinary consideration, patience and clarity of instruction. Further, his calm, cool & articulate advice and guidance transmitted itself to t he requestor thus enabling him to understand what actions to take to resolve the concern he had with minimal anxiety. During the process the requestor asked additional questions which were equally and clearly addressed thereby enabing the requestor to take actions required. The GMU service representative was an individual whose actions and techniques were worthy of emulation by his colleagues. His talents, both in intrapersonal and technical skills should be recognized and rewarded.
Stephen Eisenberg
Mike Fletcher
He provided me with the necessary information I looking about the virtual lab.
Bobby Saleem
Matthew Berlejung
I had an urgent request from our leadership to create a document using technology that I wasn’t 100% familiar with. I found Matthew’s name in the Collaboration team and IM’d him on the spur of the moment. Matthew called me and explained all the aspects of technology, including the best method for the leadership. I appreciate Matthew’s very quick response and checking in to ensure I had the solution before we ended our call.
Kathi Gelona