Lee Faber
Lee was doing a survey of the computers in my area to see how many would need to be replaced to work with Windows 11. As we chatted, I mentioned that I have two computers (a desktop and a laptop) because my desktop does not have a microphone to use for online meetings. Lee took it upon herself to find me another monitor with a built-in microphone (and camera)! She definitely demonstrated respect and teamwork by filling a need to make my job easier!
–Lori Polnow
Natasha Virgichalia, Elizabeth Redwine, Michael Kramer, Steven Story
I have not, at least as yet, received a survey request on my experience with your support services. Whether I receive one or not, I want to sincerely thank the staff for the kind and helpful assistance they rendered to me these past few days. A special shout-out to Natasha, Elizabeth, Michael, and Steve for getting my new laptop running. (I was the person with the problem of getting the Mason-licensed Microsoft 365 to run when I already had a free trial version that came along with the laptop.) I am pleased to report all seems well so far. Five stars to all!
–Maurice Birch
Debbie Penny
Good Morning Teresa,
I’d like to commend the efficient, professional service I received from Debbie Penny. I had some major computer issues yesterday morning, and she took GREAT care of me!
I interacted with Debbie when I was in Manassas, several years ago, and it was great to know she is still on staff, etc.
–Renee
Mansur Paracha, Jeremy Allen & Natasya Virgichalia
Dear Tech Support Folks,
Thank you so much for your patience in helping me reset an expired password this afternoon. I finally was able to reset my password, using 2FA through a Duo passcode rather than the “call me” option.
No question, GMU has the nicest and most helpful tech support people! Now I look forward to registering as an auditing senior citizen again.
–Jane Limprecht
David Namiotka
David has played an important role in the transition of the FAST team over to ITS. He has been clear and professional in bringing me up to speed on all things FAST. He continually makes sure that we are doing what is right for his team in this transition while being open to this change and leading with integrity. I’ve asked him to take on more responsibilities during this change which he accepted and has risen to that challenge. I look forward to seeing the great things he does for Mason and ITS in the future.
–Erica McQuiston
Chad Britt & Larry Song
I wanted to thank both Chad and Larry for all their help getting the new BeyondTrust virtual appliance up and running.
They were helping long before the project was officially approved and there were some unnecessary tasks that slowed us down, which I felt bad that we had to put in all that effort just to prove that it wouldn’t work.
We finally got the new help.gmu.edu up and running and switched over without any issues and I can’t thank them enough for all their time and assistance.
–Jed Frye