Michael Kramer
Yes, GMU computer password was successfully up-dated this afternoon, thanks to Mr. Micheal Kramer, the IT Tech on duty. He was especially helpful in several password problems.
-D. First
Geneva Williams
I had a request concerning some non-SBUS shares for an employee who is leaving, and who I could contact to make sure this employee was deactivated. Geneva sent me a very comprehensive list of the shares and admin names, plus the NetIDs for more than a dozen admins. Including both the names and NetIDs saved me a lot of time in composing my own emails, and I appreciate Geneva’s attention to detail.
-Kathi Gelona
Cory Faber & Joshua Grant
I found myself in a desperate situation. While our new standing desk pod was being built, I realized that our phone cords were not included in the wiring of the pod. I couldn’t tell the furniture installers to delay building the pod or to come back so I called Joshua Grant in a panic. Joshua was extremely helpful in a previous renovation. Minutes later, Joshua and Cory Faber responded, assessed the problem, got some cords, and wired the pod. They also took care of installing everything (phones, fax, computers, cord management). The quality of the work delivered was impeccable, demonstrating the expertise and commitment of both gentlemen. In a world where exceptional customer service can be rare, Joshua and Cory truly set a shining example.
-Beverley Jackson
Michael Fletcher
I requested several software installations in the Lab. One of these installations was to install WSL (Windows Subsystem for Linux) with a Linux distribution. Installing a Linux distribution requires an account to be generated and this would be associated with the student account working on the specific machine. This also means that the students must be the ones doing the installation in every lab since any installed software on a student account gets deleted once the student logs out. So this was not a viable solution. However, Michael and his team worked hard to find a solution and Michael cared to ensure that the solution works by running one of my lab exercises.
-Hoda Hassan
Jasser Syed
I wanted to say that Jasser at ITS Support Center did an amazing job assisting me today. My experience to date has not been the best. But Jasser was super kind, patient, and detail-oriented in explaining what to do, even as I goofed up! Thanks to him and your team for making my day easier. You have an amazing employee. Promote this guy!
-Smita Madhur