Chad Britt
Our network monitoring application WhatsUp Gold went down this morning. Normally we reach out to a specific engineer on the Server team who manages the server that this app runs on for help, however, this person was out of the office for a break. I reached out to my good pal Chad who did not hesitate to lend a hand and help us out. He immediately found the issue and rebooted the service for us, thus fixing the issue and bringing us out of the dark. Chad does not manage this server but he knew we needed immediate help as we could not see the network monitors and this is critical to our job. Chad stepped up to the plate and knocked it out of the park and he truly deserves this award. He demonstrates what ONE ITS is all about. I am truly grateful for Chad and his willingness to help without a moment’s notice. Thank you, Chad!
Dylan Gerhard
John McShea
John is always willing to jump in and take on tasks of all sizes to help out the team – and it doesn’t always mean projects. John recently volunteered to coordinate the removal of surplus items from our office that had been sitting in a pile since August. He reached out to learn what was needed, coordinated with the folks from ITS and Surplus and within a few days, the office was cleaned out and surplus was removed. I know that when John is given a task, it will get done, and he is always looking for ways to help make things around him better.
John Prette
Ali Golkar
It’s no secret I really enjoy working with all of ITSO, everyone in that department is pretty awesome, but this is about Ali.
I’ve known Ali since he was a student wage and we have gotten to work closely together for some time now. Often I find that we are on the same page in our conversations and always enjoy our candor.
Regarding Cisco Umbrella and all of that goes with it, he’s always great about keeping me informed of any issues and getting me updated installers for distribution. On the latest update deployment, I was receiving information from someone that was falling short of reality. I went to Ali and he was able to confirm that everything was working correctly as the logs were stating. Always nice to know you’re not going crazy.
I just wanted to say thank you for his responsiveness, thoroughness, and professionalism. He’s always great to work with.
Thanks, Ali,
-Jed Frye
p.s. I’ve heard you have the inside scoop on how to get an Xbox series X, if this is accurate please DM me.
Larry Song
The certificate for Jamf to securely communicate through the F5 with critical services (not world accessible) was soon expiring. I had a calendar event for the expiring cert and reached out to Larry about it, but he was one step ahead of me and had already requested it. On early Monday morning he informed me that he would be applying the cert before noon and sure enough by 11 a.m. it was done, I was able to test it in Dev and then apply it to production.
It may not seem like a big deal to some, but keeping certificates current is critical to not having outages or loss of in-service functionality. Of course, I thanked Larry for his efforts but wanted to go a step further and make sure he was recognized for it.
Thanks, Larry!
-Jed Frye
Nikolai Majorin & Joshua Grant
Nikokai Majorin and Josh Grant went above and beyond in helping my telecom team with the disastrous roof leak in our Harris Theatre telecom room. If it would not have been for their swift actions, the entire campus could have been without phone and internet service! Both immediately called out to facilities and their supervisors to get assistance in the potential flooding of this room. They requested humidifiers, fans, and service at once to impede any further damage. They stayed in the space moving equipment and covering as much as possible preventing possible shortages. Even after facilities found the root cause, Josh and Nikolai stayed on top of the area, dumping the humidifiers so they would not overrun the room with water, and continued to monitor the space. Kudos to their efforts and due diligence in maintaining control of a situation that could have proven disruptive.
Cherie Galantis