Jeff Kling, Eric Potter, Troy Powers, Doug Whetzel, John Clark, Christine Cho, Chris Galvan, Ben Patton, Aref Zahed, Nick Smith, Al Underwood, Masoud Karkenhabadi, Raymund Cabahug, Saied Miremadi & Zane Phipps
This is way overdue. I want to thank Jeff Kling and the AMAZING Team in Classroom and Lab Technologies for everything they have done to assist the ITS Support Center during “these unprecedented times”!!! Their sustained support with Live Chats and Voicemails for nearly a year, has immensely helped us to serve the Mason community. When we returned from winter break, we had an enormous number of requests. Jeff didn’t hesitate, in true team spirit, he assigned extra resources to process the overwhelming number of voicemails. One good thing that came out of 2020, is the wonderful relationship between CaLT and the ITS Support Center!
Teresa Gibbons
William “Brad” Sullivan
After a frantic call from Kevin Gibson, Brad was able to jump online to create 2 MS Teams accounts for new employees on a late Friday afternoon. It was critical as these new hires will be manning the COVID operations on Monday morning. Needing access was imperative to their job and David Farris added a big ‘Thank You’ at the end of our call.
Super team work!!
Cherie Galantis
Cnristina Crockett
I want to say how much I appreciate Christina Crockett. Before Christina, every holiday break and semester change, I had to remember to send out notifications about changes to the Support Center hours and update multiple things. Now, Christina sends me the reminder well in advance and then makes sure the notifications and updates are done in a timely manner. She is quick to turn ideas into solutions. We were discussing something during a daily Ops meeting. Before the meeting was over, Christina had a mock webpage created. And on top of all that, Christina is always pleasant to work with!
Teresa Gibbons
Tracy Holt
Just wanted to give a quick shout out to Tracy Holt for being an awesome certificate manager. Whenever there is a certificate request or renewal, he’s always fast and helpful about getting it done. It’s a really important role and Tracy does it flawlessly and wanted to let him know that I (and all of Mason) appreciate the work he does. Thank you, Tracy!
Jed Frye
Teresa Gibbons
In the weeks leading up to the holiday break and since getting back, ITS has had a lot of messages that needed to be distributed. It’s been chaotic and stressful at times trying to keep everything straight and on time. I wanted to recognize Teresa for all her assistance to get messages out the door. It is much appreciated!
Lauren Reese
Debbie Penny
I am pleased to share that Debbie just called me back and my NetID is now linked. I really appreciate Debbie digging in, working to resolve this issue, and calling me back. Thank you.
Klayton Fennell
I’m glad Debbie was able to get it worked out for you. We are very lucky to have such a professional, kind person as her on our team.
Teresa Gibbons