Jed Frye
Jed was recently asked to give access to and provide training on Beyond Trust (Bomgar) for the entire Enterprise Collaboration team. Jed did a wonderful job, showed a detailed presentation, and answered all questions. Keep up the good work Jed!
-Matthew Berlejung
Stephen Tate
Stephen has been a fantastic addition to ITS since day one. He came on board on the heels of retirement and in the midst of Mason determining a new phone vendor, followed by endless prep for implementation, which is now underway. As a Telecom Coordinator, I had a number of questions and with each, Stephen was pleasant and provided additional explanation as possible to help prepare validation data and make for a smoother transition when the time came. Stephen has a desire to help teach, too, which provides additional confidence in using Pinnacle as well as making things easier to sort initial data down to the layer that was most relevant to my area of support, showing me some snazzy Excel tricks along the way. Stephen appears to be an Excel and Pinnacle wiz and a natural problem-solver. I have a great appreciation for his team-player approach and his innovation in helping improve Mason’s existing telephone billing/tracking tools to be more user-friendly. Great work, Stephen, and thank you!!
-Whitney Sublett
Ryan Sakai
Ryan always goes above and beyond when called upon. I recently had a ticket I needed his assistance with. He knew exactly what needed to be done, and took the necessary steps to resolve the task. This isn’t a one-off incident; Ryan is consistently reliable and defines excellence.
-Mukarram Shahzad