Kevin Gibson
Kevin Gibson and his team (CJ Morgan, Sophia Luu, Shane Hayes, and Kevin Nguyen) are super efficient. They completed secure erasure on 20+ devices in an amazingly short period of time. Thank you very much for carrying out these tasks.
I’d also like to thank Chris Nayeri and Richard Jackson for helping with the logistics and doing the heavy lifting. Thank you!
-Yuko Kuo
Anna Stackhouse
Anna is a STELLAR superstar who should join Cirque du Soleil due to her impressive juggling skills. She’s handled the twists and turns of the Telecom Replacement Project with grace while never letting any of her other projects or responsibilities drop. She’s done a great job keeping me informed when I can’t be fully involved because of all the other things our team has going on. She’s also been a great support system for me and her teammates during a particularly stressful spring and early summer, and I just wanted everyone to be aware of this. Thank you, Anna, for all you do to make ITS a better place every day you’re here.
-Lauren Reese
Michael Kramer
I recently returned to Mason after having been gone for more than 20 years. As you can imagine, much has changed. Initially, my return brought with it some technical challenges since I previously had an account. In addition, there have been some general set up/access issues that required IT support.
I can’t remember when I first spoke with Michael, but I do know he went out of his way to fix my issue and followed up afterward to make sure everything was resolved. Additionally, he made it clear I could reach out to him should anything else come up (which it has). I’ve contacted him several times and he has gone above and beyond to provide assistance. He is technically skilled and helpful, kind, and overall excellent at his job. I asked him for your contact information because I think outstanding work deserves to be recognized.
-Lisa Adams
Tommy Zuo
Tommy went above and beyond to help out ITS Logistics when we came out to walk the building for the Vonage Phone Implementation. He walked every floor with us, opened doors, chatted with the staff, and introduced us to staff along the way, and made a very long work day a very pleasant one. There was hard work and laughter combined to lighten the voluminous amount of data that needed to be verified. Tommy was a rock star and is definitely valued to the core by our team!
-Lee Faber
Shane Hayes, Kyle Goodell, Richard Jackson, Yuko
A planned change to the modernization of the DUO interface broke how Zoom for Outlook Extension/Add-in authenticated new users to the add-in. Of course, the first people to discover this and bring it to the attention of ITS was the VIP of Merten Hall. Luckily, Shane was the boots on the ground in the Desktop Support rotation for VIP support in Merten. Shane was able to clearly describe the problem, replicate it while on a call with me, and even forward me help materials that could clearly define a fix from our vendor DUO. I forwarded the information to Kyle and Yuko and within an hour the fix was in-place. I am uncertain what I would have done if there were different people working on each piece of this outage. I am grateful to work with people like Shane, Kyle, Richard, and Yuko. Thank you!
-Matthew Berlejung
Matt Berlejung
I have been remiss in thanking Matt for always being a supportive partner in all things collaborative – not just on an enterprise level, but on a people level. Even when I knowingly should first check the ITS website or make a quick call to the ITS Support Center, I can’t help but send a quick line to Matt knowing he will have a quick answer. He is also quick to remind me of our available resources, but in a kind and informative way, still providing detailed answers and solutions, and no doubt reporting quirkiness back to the team. In terms of overall collaboration, Matt is always attuned to things (chatter) that might impact the organization and makes a point to relay feedback and also provide his own in support of his beliefs and those of his constituents. He is a steadfast supporter of One ITS and brings great humor and candor to every interaction. Matt is genuine and consistent, and I’m happy to know and work with him. Thanks, Matt!
-Whitney Sublett
Tracy Holt, William “Brad” Sullivan, Stephen Tate
This group spent many hours trying to sync up a rogue Vonage account for this person to use the MS Teams dial pad. They worked diligently with our Vonage team, reached out to MS, and scoured the web trying to find a “fix”. Finally, after many weeks, failed attempts, and scalp-scratching meetings, this team found the solution. Talk about teamwork, incredible communication and innovation, I cannot say enough about this group of talented and persistent employees! Great job and follow-through!
–Cherie Galantis
Atefeh Fard
Atefeh checks classrooms for problems every day before they can be an issue for classes. She repairs many issues and reports things that he needs help with.
–Chris Galvan
David Rajaobelina
David checks classrooms for problems every day before they can be an issue for classes. He repairs many issues and reports things that he needs help with.
–Chris Galvan
Trong Ho
Trong has been amazing covering while I was out taken care of family during the Classroom technology refreshes. He is always availbale to lend a hand, thanks so very much Trong!
–Rodrigo Alva