Ryan Sakai
During the Chart of Accounts project, I have had the pleasure of following communications between Ryan, our SIG consultants, and the Mason ITS team. Ryan has been our primary point of contact for the virtual environment put in place for our contractors use. This type of access is not something these financial folks have used before and has presented a challenge to the continuity of work. They frequently reach out to Ryan for help in areas he does not normally support. Rather than passing the email requests off to someone else or ignoring them, Ryan consistently steps up to a service ownership role with kindness and supreme patience. Knowing the time constraints of the work these folks are trying to accomplish, Ryan facilitates the connection to the right person in ITS to handle the issue. In cases where troubleshooting is required, he provides a clear and confident presence to these folks and gets the job done every single time. Thank you Ryan!
Rob Faber
Larry Marca
Larry assisted us with moving 100+ School of Business devices to a different network. He was always responsive to our questions, and the project went very smoothly. We appreciate Larry’s attention throughout this project.
Kathi Gelona
Christina Crockett
I wanted to give a quick shout-out to Christina Crockett AKA “CC-Rocket 🚀” Recently she helped me with creating a page on the ITS website and of course it looks amazing and way better than I was thinking in my mind. Having so many pages and having to keep them up to date is a huge undertaking and Christina does an awesome job and it reflects really well on ITS.
Thanks CC-Rocket!
Jed Frye
Bob Peraino
Bob Peraino is always ready to assist! I often have issues with my Bitvise Secure Server Application, password, and log in access. In one instance, my password expired and I was locked out. After assistance with IT Support, Bob followed up with me and took the time to instruct me on how to change/update my password thru the Bitvise system command screen. I appreciated this very much because it saved me from letting my password expire. Bob is always attentive, asks questions, and is professional. He is an expert systems engineer and knows his stuff. Also, if there is an issue having to do with Pinnacle, Bob works along with the database support team in solving the issue. “THANK YOU BOB for All you Do!”
Tamika Wilks
Sandy Winter
Sandra is a True Life Saver!” Often, I have issues with my login and password access for my Bitvise Secure Server software. All I have to do is drop Sandra a Microsoft Teams note, and to the rescue! She is always prompt, professional, and patient with me and the issue at hand. She takes the time to ask questions, then begins to investigate the problem. If she does not know, she will dig deeper. She was not too familiar with the Bitvise Application either but took extra time to meet with me, over Teams, and we figured out and solved the problem together. We both learned something new. I appreciate that she takes so much of her own time to solve problems. If we need input from other engineers, she will not hesitate to ask them and work along with them. She and I have the same personality, and I enjoy conversations with her, as we work together. “THANK YOU SANDRA,” for All that You Do!!
Tamika Wilks
Elizabeth Redwine
I spent more than 30 minutes today trying to find out my GMU email address. Should be easy, right? But it wasn’t. I was an outside contractor with the university a few years ago, and I’m sure I was given the email address then, but I never needed to use it so I had not written it down. Now that I did need it to enroll in something, I tried navigating various GMU sites to see if I could locate it.
When that failed, I contacted the IT office. A very helpful woman named Elizabeth came on the line and spent 20 minutes walking me through the steps with DUO notification (which my iPhone, for some reason, did not initially welcome) until we were able to locate the email address.
I just wanted to let you know what a competent (and friendly!) employee Elizabeth is.
Marylou Tousignant