Sid Yi
It is always refreshing to work with Sid. She’s always positive, optimistic, creative, and happy to help. I reached out recently to ask for her help designing the 2022 ITS Customer Service Week logo. After a few, of what I felt might be unintelligible thoughts, she came back with her usual magic. Thanks, Sid, for truly getting the meaning of One ITS, by simply being yourself and doing great things for ITS and Mason. You embody all of the ITS values and I look forward to collaborating with you again in the future!
–Whitney Sublett
Nico Clemente
I had a question about a maintenance Nico was doing and asked for clarification. Not only did he provide clarification almost right away, he updated the service names so it’d be clear in the future. I appreciate Nico went above and beyond. He is super awesome!
–Christina Crockett
Chad Britt
Chad is awesome! We got a call from Mason PD that needed access to one of their servers for vendor work and had very short notice. My office was scattered on who to contact and had very little information. I contacted Chad just looking for information and not only did he have a suggestion but he also took ownership and reached out to that person. I sincerely appreciate his willingness to help and I’m sure the customer was also happy with the quick response.
–ITS Support Center
Geneva Williams
I am replying just to say thank you very much for the splendid support I received from the VERY patient lady who helped me get back onto my Email.
–Jeremy Allnutt
Toni Mehrman
Reconciliations are no fun especially with the new ORG codes BUT Toni makes it easy whenever I have questions or concerns on what I see in my areas. I know that she will dig deep into any question and continue to dig when I still am uncertain of what she has found. I appreciate her professionalism and willingness to always go that extra mile when the answer is clear to her but not to me. Respect and teamwork are her bailiwick! KUDOS!!!
–Cherie Galantis
Lisa Carr, William (Brad) Sullivan, Marcus Wilson
This team is full of solutions! Thanks for always being available, pretty sure there isn’t a single day when we don’t hit you up for something.
Adding the Adobe License to the NetID Change process might seem like a small improvement but the customer will directly feel the results!
#TeamAwesome
–Stephanie Klare
Abdur Razzak
Admissions use many tables for the Targetx integration. During a recent migration, the name of the table in a script did not match the table name in the script. Abdur took the initiative to investigate, diagnose, and correct the error. I am grateful for his helpful problem-solving skills and ongoing commitment to excellence.
–Liz Boyen