IT 24/7 Support
Phone: 703-993-8870
Check on My Tickets
Need Help? Create a Ticket
Report Suspected Phishing
Report suspected phishing email to [email protected].a Ticket
Residence Hall Support
For setup information and support, visit: gmu.hed.boldyn.coma Ticket
Mason Korea Helpdesk
Mason students, faculty, and staff in Songdo, Korea, get help.
Get Mason Korea Helpdesk Services.
For setup information and support, visit: gmu.hed.boldyn.com
Knowledge Base
Search our knowledge base articles.
AI Toolkit
As part of our commitment to innovation and digital transformation, the university is integrating artificial intelligence (AI) capabilities across many of the enterprise applications we support.
Getting Started
We’ve put together this Getting Started resource guide to get you up and running as quickly as possible here at Mason. We’re happy that you’re here, and we look forward to serving you!
Classroom & Lab Technologies
Mason Square
Van Metre Building, Room B117
703-993-8226
Fairfax Campus
Horizon Hall, Room 1300
703-993-3456
Science & Technology Campus
Katherine G. Johnson Hall, Room 136
703-993-8499
Desktop Support
Technology Support and Quality Management (TSQM) provides full-service, technical desktop support to faculty and staff.
Mason Endpoint Information & Resources
ITS has identified pre-configured endpoint device models from select manufacturers for purchase and has tested these pre-configured endpoints with George Mason’s standard software image.
Read more about Mason Endpoint Information and Resources.
Working Remotely
ITS recommends you stay in touch with your school or department IT support staff and leadership for guidance on best practices and resources for working remotely.
Read more about Working Remotely: A Guide to Maintaining Continuity