Information Technology Services

VPN Outage

Telepresence Recording Unavailable

Impact of the change on users:

Telepresence recordings will be unavailable during the maintenance period.

Reason for the change:

ITS is applying April Microsoft security updates to the servers. (ID # 175320)

Jamf Pro Unavailable

Impact of the change on users:

Mason Self Service for Macs and the Jamf Pro administrative console will be unavailable during the maintenance period.

Reason for the change:

Upgrade Jamf Cloud to fully support the most current macOS version. (ID # 175211)

Banner & Select Services Unavailable

EXTENDED MAINTENANCE

Impact of the change on users:
The following services and websites will be unavailable during the maintenance period:

  • 25Live
  • Banner Admin
  • Budget & Travel
  • Password.gmu.edu
  • Patriot Web

Reason for the change:

ITS is applying upgrades and patches to the server. (ID # 174543)

Two-Factor Authentication (2FA) for Office 365 Accounts Available

Two-Factor Authentication (2FA) is now available to Mason employees (faculty and staff) for Office 365 accounts. Protect your email, calendar, and other Office 365-related applications from phishing and other threats by opting-in today.

For information on how to protect your Office 365 account with Mason’s Duo 2FA, see Two-Factor Authentication (2FA) for Office 365.

Employees who choose to protect their Office 365 account with 2FA will use it when accessing Office 365 related applications on all devices. However, you will not have to log in more often than you already do.

Office 365 Applications supported by ITS include:

  • Email
  • Calendar
  • OneDrive for Business
  • Office 365 Pro Plus (for Home Use)
  • Skype for Business
  • More to come…

2FA is not available for generic accounts at this time.