Information Technology Services

Maintenance Archives

  • MicroStrategy Unavailable

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    EXTENDED MAINTENANCE Impact of the change on users: MicroStrategy and MicroStrategy reports will not be available during the maintenance period. Reason for the change: ITS is upgrading the server operating system. (ID # 203888)

  • CUI Citrix Environment Unavailable

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    Impact of the change on users: The CUI Citrix Environment will be intermittently unavailable to researchers during the maintenance period. Reason for the change: ITS is applying Microsoft Security updates for October 2020. (ID # 203801)

  • Jamf and Mason Self Service for Mac Unavailable

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    Impact of the change on users: Devices will still function normally; however, Jamf and Mason Self Service for Mac will be unavailable during the maintenance period. Reason for the change: The vendor is applying bug fixes and adding enhancements to Jamf. (ID # 203951)

  • Cisco AnyConnect Upgrade for Mac (VPN)

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    Impact of the change on users: In preparation for the Big Sur macOS release later this month, Cisco AnyConnect clients on Mac computers must be updated from the current version ( 4.9.01095 or earlier) to version 4.9.03047 in order to connect to the Virtual Private Network (VPN). Both managed and unmanaged Macs running Cisco AnyConnect…

  • Patriot Web Self Service, Banner Admin & Select Services Unavailable

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    EXTENDED MAINTENANCE Impact of the change on users: The following services will be unavailable during the maintenance period: 25Live Appworx Banner Admin Banner-dependent applications Budget & Travel Degree Works Fiscal HR Intranet MicroStrategy reports using the RPRT database Note: MicroStrategy reports not using the RPRT database will be unaffected Password Resets/Duo Two-Factor Authentication (2FA) Enrollment via…

  • Mobile Printing & EHS Training Unavailable

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    Impact of the change on users: Pharos/Canon mobile printing and EHS Training (ehassistant.gmu.edu) may be unavailable during the maintenance period. Reason for the change: ITS is applying October 2020 Microsoft security updates. (ID # 203552)

  • Cisco TelePresence Unavailable

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    Impact of the change on users: The Cisco TelePresence content server and management suite will be intermittently unavailable during the maintenance period. Reason for the change: ITS is applying October 2020 Microsoft updates. (ID # 203514)

  • Select Services & Websites Unavailable

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    Impact of the change on users: The following services and websites may be intermittently unavailable during the maintenance period: Office of Institutional Effectiveness and Planning website Office of Strategic Budgeting and Planning website (budget.gmu.edu) Research website (research.gmu.edu) Travel Request System (travel.gmu.edu) Reason for the change: ITS is applying October 2020 Microsoft security updates. (ID #…

  • DNS Server Maintenance

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    Impact of the change on users: ITS will be upgrading DNS server during the maintenance period. Properly configured DNS clients (i.e., more than one DNS server configured) will not be impacted. Reason for the change: ITS is replacing a DNS server. (ID # 202734)

  • Banner & Select Services Unavailable

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    EXTENDED MAINTENANCE Impact of the change on users: The following services and websites will be unavailable during the maintenance period: 25Live Banner Admin Budget & Travel HR Intranet Password.gmu.edu Patriot Web Reason for the change: ITS is applying upgrades to the server. (ID # 203056)