Information Technology Services

Maintenance Archives

  • Virtual Computing Lab (VCL) Unavailable

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    Impact of the change on users: The Virtual Computing Lab (VCL) will be temporarily unavailable during the maintenance period. Reason for the change: ITS is applying March 2020 Microsoft Security and server updates. (ID # 192520)

  • Mobile Printing & EHS Training Unavailable

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    Impact of the change on users: Pharos/Canon mobile printing and EHS Training (ehassistant.gmu.edu) may be unavailable during the maintenance period. Reason for the change: ITS is applying March 2020 Microsoft security updates. (ID # 192516)

  • Server Maintenance for Mason Pond & Shenandoah Parking Decks

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    Impact of the change on users: The system that services Mason Pond and Shenandoah parking decks will be unavailable during the maintenance period; however, little to no impact to users is expected. Reason for the change: ITS is applying upgrades to the server. (ID # 190732)

  • Network Unavailable: Discovery Hall and SMART Lab (SciTech)

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    Impact of the change on users: Network services including the Wi-Fi and wired networks and Voice over IP (VOIP) phones will be intermittently unavailable in Discovery Hall (2nd and 3rd floors) and the SMART Lab on the SciTech Campus during the maintenance period. Reason for the change: ITS is performing network equipment upgrades. (ID #…

  • Intermittent Outage on All Campuses

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    Impact of the change on users: There will be brief, intermittent outages (lasting less than three minutes each) of the Wi-Fi and wired networks on all campuses. Reason for the change: ITS is updating the firewall operating system. (ID #192077)

  • Network Outages During Data Center Maintenance

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    Impact of the change on users: There may be possible brief, intermittent outages of the Wi-Fi and wired networks on all campuses during the maintenance period. Reason for the change: ITS is updating firmware in the Data Center as recommended by the vendor. (ID #192081)

  • Changes to Login for Mason Applications

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    Impact of the change on users: During the maintenance period, users may experience errors when logging into applications. These errors will be brief and last no more than 60 seconds. Once authentication services are moved to the cloud, customers enrolled in 2FA may see the new login page and be prompted to use 2FA with…

  • Elevator & Analog Phones Outage

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    Impact of the change on users: All elevator phones and analog phones, including fax lines, on the Fairfax Campus will be intermittently unavailable during the maintenance period. This maintenance does not affect Voice over IP (VoIP) phones. If you have an emergency while in an elevator during this time, please use a cell phone to…

  • Webex Meetings Recording Limited Availability

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    EXTENDED MAINTENANCE Impact of the change on users: During the maintenance period, hosts and participants may experience the following service impacts: Network-Based Recorder (NBR): NBR recording WILL be available during the maintenance period, but processing and availability of new NBR recordings will be delayed for up to 24 hours after the maintenance is completed. Network-Based…

  • CAS and Shibboleth Testing

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    Impact of the change on users: During the maintenance period, customers enrolled in 2FA may see the new login page and/or be prompted to use 2FA with CAS AND Shibboleth applications. Customers who are NOT enrolled in 2FA may see the new login page for CAS and Shibboleth applications. Reason for the change: ITS is moving CAS and Shibboleth…