Information Technology Services

Maintenance Archives

  • Patriot Web Self Service, Banner Admin & MicroStrategy Reports Unavailable

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    Impact of the change on users: The following services will be unavailable during the maintenance period: 25Live Banner Admin Budget & Travel Banner-related applications including DataMart and De-centralized systems Fiscal HR Intranet MicroStrategy Reports Patriot Web Self Service password.gmu.edu Reason for change: ITS is applying routine quarterly security/update patches to production servers. (ID # 185266…

  • Soft Phones & VoIP Phones Unavailable

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    Impact of the change for users: Soft Phones and VoIP Phones will be unavailable during the maintenance period. Phones displays may blink and show reconnecting a few times; but, no in-progress calls should be dropped. Reason for the change: The vendor is rebooting the TPS on signaling servers. (ID # 193051)

  • Webex Call Center Unavailable

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    Impact of the change on users: Webex Call Center will be unavailable during the maintenance period. Anyone using the Webex Call Center during the maintenance period will be logged off but will be able to log back in after the maintenance period. Please clear your web browser cookie and cache prior to logging back into…

  • Virtual Computing Lab (VCL) Unavailable

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    Impact of the change on users: The Virtual Computing Lab (VCL) will be temporarily unavailable during the maintenance period. Reason for the change: ITS is applying March 2020 Microsoft Security and server updates. (ID # 192778)

  • Virtual Private Network (VPN) Unavailable

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    Impact of the change on users:  The Virtual Private Network (VPN) will be briefly unavailable during the maintenance period. If you are on the VPN during the maintenance period, you will be disconnected from the VPN. If you experience issues connecting to the VPN after the maintenance period, please contact the ITS Support Center. Reason…

  • Virtual Computing Lab (VCL) Unavailable

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    Impact of the change on users: The Virtual Computing Lab (VCL) will be temporarily unavailable during the maintenance period. Reason for the change: ITS is applying March 2020 Microsoft Security and server updates. (ID # 192763)

  • Microsoft Integrations for Webex Teams

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    Impact of the change on users: There is no impact during the maintenance period. If your Webex client is not up to date, it will automatically upgrade and patches will be applied prior to hosting or participating in a Webex meeting after the maintenance period is complete. After the maintenance period, you will be able…

  • People Finder Unavailable

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    Impact of the change on users:  People Finder will be unavailable during the maintenance period. Reason for the change: ITS making changes to the host-based firewall configuration. (ID # 192121

  • Jamf and Mason Self Service for Mac Unavailable

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    Impact of the change on users: Devices will still function normally; however, Jamf and Mason Self Service for Mac will be unavailable during the maintenance period. Reason for the change: The vendor is renewing regional certificates in order to ensure uninterrupted service going forward. (ID # 192379)

  • Webex Meetings Updates

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    Impact of the change on users: There is no impact during the maintenance period. Your Webex client will automatically upgrade and patches will be applied prior to hosting or participating in a Webex meeting after the maintenance period is complete. Reason for the change: The vendor is applying patches to Cisco Webex Meetings. (ID #…