Information Technology Services

Maintenance Archives

  • Virtual Computing Lab (VCL) Unavailable

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    Impact of the change on users: The Virtual Computing Lab (VCL) will be temporarily unavailable during the maintenance period. Reason for the change: ITS is applying April 2020 Microsoft Security and server updates. (ID # 195122)

  • Server Maintenance for Mason Pond & Shenandoah Parking Decks

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    Impact of the change on users: The system that services Mason Pond and Shenandoah parking decks will be unavailable during the maintenance period; however, little to no impact to users is expected. Reason for the change: ITS is applying upgrades to the server. (ID # 195063)

  • Mobile Printing & EHS Training Unavailable

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    Impact of the change on users: Pharos/Canon mobile printing and EHS Training (ehassistant.gmu.edu) may be unavailable during the maintenance period. Reason for the change: ITS is applying April 2020 Microsoft security updates. (ID # 194570)

  • Server Maintenance for Mason Pond & Shenandoah Parking Decks

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    Impact of the change on users: The system that services Mason Pond and Shenandoah parking decks will be unavailable during the maintenance period; however, little to no impact to users is expected. Reason for the change: ITS is applying upgrades to the server. (ID # 193786)

  • Select Services & Websites Unavailable

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    Impact of the change on users: The following services and websites will be unavailable during the maintenance period: 25Live MicroStrategy Office of Institutional Effectiveness & Planning Office of Sponsored Programs Research Website Travel Request Reason for the change: ITS is applying April 2020 Microsoft Security updates. (ID # 194532,  194551 & 194566)

  • Cisco TelePresence Unavailable

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    Impact of the change on users: The Cisco TelePresence content server and management suite will be intermittently unavailable during the maintenance period. Reason for the change: ITS is installing April 2020 Microsoft security patches. (ID # 194338 & 194528)

  • Contact Center Phone Unavailable

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    Impact of the change on users: Contact center phones will be unavailable during the maintenance period. Reason for the change: The vendor is upgrading the server. (ID #194017)

  • Webex Meetings Recording Limited Availability

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    EXTENDED MAINTENANCE Impact of the change on users: During the maintenance period, hosts and participants may experience the following service impacts: Network-Based Recorder (NBR): NBR recording WILL be available during the maintenance period, but processing and availability of new NBR recordings will be delayed for up to 24 hours after the maintenance is completed. Network-Based…

  • Patriot Web Self Service, Banner Admin & Select Services Unavailable

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    Impact of the change on users: The following services will be unavailable during the maintenance period: 25Live Banner Admin Budget & Travel Fiscal HR Intranet MicroStrategy Reports Patriot Web Self Service password.gmu.edu Reason for the change: ITS is applying routine quarterly security/update patches to production servers. (ID # 193372)

  • Webex Meetings Updates

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    Impact of the change on users: There is no impact during the maintenance period. Your Webex client will automatically upgrade and patches will be applied prior to hosting or participating in a Webex meeting after the maintenance period is complete. Reason for the change: The vendor is applying patches to Cisco Webex Meetings. (ID #…