Information Technology Services

Maintenance Archives

  • Cisco TelePresence Unavailable

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    Impact of the change on users: The Cisco TelePresence content server and management suite will be intermittently unavailable during the maintenance period. Reason for the change: ITS is installing May 2020 Microsoft security patches. (ID # 196014)

  • Select Services & Websites Unavailable

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    Impact of the change on users: The following services and websites will be unavailable during the maintenance period: 25Live Course Evaluation Office of Institutional Effectiveness & Planning Office of Sponsored Programs Research Website Travel Request Reason for the change: ITS is applying May 2020 Microsoft Security updates. (ID # 196067)

  • Webex Meetings Updates

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    Impact of the change on users: There is no impact during the maintenance period. Your Webex client will automatically upgrade and patches will be applied prior to hosting or participating in a Webex meeting after the maintenance period is complete. Reason for the change: The vendor is applying patches to Cisco Webex Meetings. (ID #…

  • Team Dynamix Unavailable

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    Impact of the change on users: TeamDynamix (TDX) will be unavailable through the TDX client and ITS Website during the maintenance period. If you need support, please contact the ITS Support Center at [email protected] or 703-993-8870. Reason for the change: The vendor is upgrading TeamDynamix. (ID # 195730).

  • Webex Meetings Recording Limited Availability

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    EXTENDED MAINTENANCE Impact of the change on users: During the maintenance period, hosts and participants may experience the following service impacts: Network-Based Recorder (NBR): NBR recording WILL be available during the maintenance period, but processing and availability of new NBR recordings will be delayed for up to 24 hours after the maintenance is completed. Network-Based…

  • Virtual Computing Lab (VCL) Unavailable

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    Impact of the change on users: The Virtual Computing Lab (VCL) will be temporarily unavailable during the maintenance period. Reason for the change: ITS is applying Microsoft Security and server updates. (ID # 195804)

  • Jamf and Mason Self Service for Mac Unavailable

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    Impact of the change on users: Devices will still function normally; however, Jamf and Mason Self Service for Mac will be unavailable during the maintenance period. Reason for the change: The vendor is adding features and enhancements to Jamf. (ID # 195424)

  • MicroStrategy Unavailable

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    Impact of the change on users: MicroStrategy and MicroStrategy Mason Summary reports will be unavailable during the maintenance period. Reason for the change: ITS is upgrading MicroStrategy to take advantage of new features and continued support. (ID # 194908)

  • Patriot Web Self Service, Banner Admin & Select Services Unavailable

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    Impact of the change on users: The following services will be unavailable during the maintenance period: 25Live Banner Admin Budget Tracking System HR Intranet Patriot Web Self Service password.gmu.edu Reason for change: Ethos Integration is a prerequisite for Ellucian Workflow. (ID # 195287)

  • Jamf and Mason Self Service for Mac Unavailable

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    Impact of the change on users: Devices will still function normally; however, Jamf and Mason Self Service for Mac will be unavailable during the maintenance period. Reason for the change: The vendor is renewing regional certificates in order to ensure uninterrupted service going forward. (ID # 194984)