Information Technology Services

Maintenance Archives

  • Jamf and Mason Self Service for Mac Unavailable

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    Impact of the change on users: Devices will still function normally; however, Jamf and Mason Self Service for Mac will be unavailable during the maintenance period. Reason for the change: The vendor is renewing regional certificates in order to ensure uninterrupted service going forward. (ID # 190027)

  • Virtual Computing Lab (VCL) Unavailable

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    Impact of the change on users: The Virtual Computing Lab (VCL) will be temporarily unavailable during the maintenance period. Reason for the change: ITS is applying January 2020 Microsoft Security and server updates. (ID # 189752 & 189790)

  • Webex Meetings Updates

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    Impact of the change on users: There is no impact during the maintenance period. Your Webex client will automatically upgrade and patches will be applied prior to hosting or participating in a Webex meeting after the maintenance period is complete. Reason for the change: The vendor is applying patches to Cisco Webex Meetings. (ID #…

  • Symantec EndPoint Upgrade

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    Impact of the change on users: You will need to download and install the new version of Symantec EndPoint from the Software Center. Installation will require a restart. If you need help, please contact the ITS Support Center at [email protected] or 703-993-8870. Reason for the change: A new version of Symantec EndPoint is available and…

  • Webex Meetings Updates

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    Impact of the change on users: There is no impact during the maintenance period. Your Webex client will automatically upgrade and patches will be applied prior to hosting or participating in a Webex meeting after the maintenance period is complete. Reason for the change: The vendor is applying patches to Cisco Webex Meetings. (ID #…

  • Aquia Building Generator Maintenance

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    Impact of the change on users: No impact to users is expected unless there is a power interruption longer than 30 minutes from the utility source during the maintenance period. Reason for the change: The vendor is doing preventative maintenance on the generator. (ID # 189562)

  • Webex Meetings Updates

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    Impact of the change on users: No impact on users is expected and Webex Meetings will be available during the maintenance period. If you have not updated your Webex Meetings client, you may need to install the updates prior to hosting or participating in a Webex meeting. Reason for the change: The vendor is applying…

  • Mobile Printing & EHS Training Unavailable

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    Impact of the change on users: Pharos/Canon mobile printing and EHS Training (ehassistant.gmu.edu) may be unavailable during the maintenance period. Reason for the change: ITS is applying January 2020 Microsoft security updates. (ID #189349)

  • Call Center Phones Switchover

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    Impact of the change on users: The departments listed below may not be able to send or receive calls during the maintenance period. The approximate contact center phone switchover start times are as follows: 10 a.m. Immunization/Student Health ITS Support Center 1 p.m. Housing HR/Payroll International Programs 4 p.m. Admissions/Graduate Admissions Counseling Center Reason for…

  • Jamf and Mason Self Service for Mac Unavailable

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    Impact of the change on users: Jamf and Mason Self Service for Mac will be unavailable during the maintenance period. Reason for the change: The vendor is applying enhancements and new features. (ID # 188987)