Maintenance Archives

Jamf Pro Update

08/24/2019 1:00 a.m. to 08/24/2019 4:00 a.m.

Impact of the change on users: During the maintenance period, users may be logged out of Jamf Pro, although this will not be a full outage. Reason for the change: The Jamf vendor is performing maintenance on the Jamf Pro infrastructure. (ID # 180730)
Webex Meetings Updates

08/17/2019 4:00 p.m. to 08/17/2019 10:00 p.m.

Impact of the change on users: No impact to users is expected during the maintenance period. If you have not updated your Webex Meetings client, you may need to install the updates prior to hosting or participating in a Webex meeting. Reason for the change: The vendor is applying security patches to Cisco Webex Meetings.…
Select Services Unavailable

08/15/2019 10:00 p.m. to 08/15/2019 11:00 p.m.

Impact of the change on users: The following services will be unavailable during the maintenance period: 25Live Evisions Serena Busines Manager Reason for the change: ITS is applying Microsoft Security Updates for August 2019. (ID # 180842)
Mobile Printing & Select Services Unavailable

08/15/2019 9:00 p.m. to 08/15/2019 11:30 p.m.

Impact of the change on users: Pharos/Canon mobile printing and the following services may be unavailable during the maintenance period: EHS Training (ehassistant.gmu.edu) Housing Reason for the change: ITS is applying August 2019 Microsoft security updates. (ID #180804)
Select Services and Websites Unavailable

08/14/2019 8:00 p.m. to 08/14/2019 11:00 p.m.

Impact of the change on users: The following services and websites will be unavailable during the maintenance period: GMU Data Warehouse Mason Workshops Office of Budget and Planning Office Institutional Effectiveness and Planning Office of Sponsored Programs Research Website Student Ratings of Instruction Travel Request Reason for the change: ITS is applying Microsoft Security Updates…
TeamDynamix Migration

08/09/2019 11:00 p.m. to 08/12/2019 7:00 a.m.

EXTENDED MAINTENANCE Impact of the change on users: Starting on Friday, August 9 at 11:00 p.m., ITS will disable access to EasyVista, migrate all open EasyVista tickets to TeamDynamix, and replace all EasyVista service request links on the ITS website with TeamDynamix links. If you need assistance during the migration, please contact the ITS Support…
Webex Meetings Updates

08/09/2019 4:00 p.m. to 08/09/2019 8:59 p.m.

Impact of the change on users: No impact to users is expected during the maintenance period. If you have not updated your Webex Meetings client, you may need to install the updates prior to hosting or participating in a Webex meeting. Reason for the change: The vendor is applying security patches to Cisco Webex Meetings.…
Qualtrics Login Portal Unavailable

08/08/2019 7:30 p.m. to 08/08/2019 8:00 p.m.

Impact of the change on users: Qualtrics survey administrators will be unable to access their portals and manage surveys during the maintenance period. This does not affect survey respondents or anyone outside of the GMU.Qualtrics.com brand from accessing surveys. Reason for the change: ITS will be performing maintenance of the GMU brand Qualtrics portal as…
Jamf Pro & Mason Self Service for Macs Unavailable

08/07/2019 5:00 a.m. to 08/07/2019 6:00 a.m.

Impact of the change on users: Jamf Pro and Mason Self Service for Macs will be unavailable during the maintenance period. Reason for the change: ITS is performing maintenance on the Jamf Pro infrastructure. (ID # 180308)
Lynda.com Unavailable

08/07/2019 12:00 a.m. to 08/07/2019 11:59 p.m.

EXTENDED MAINTENANCE Impact of the change on users: Lynda.com will be unavailable during the maintenance period. Reason for the change: ITS is upgrading Lynda.com accounts to LinkedIn Learning accounts. (ID # 179881)