Information Technology Services

Maintenance Archives

  • Select Services Unavailable

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    Impact of the change on users: The following services will be unavailable during the maintenance period: 25Live Evisions Serena Busines Manager Reason for the change: ITS is applying Microsoft Security Updates for July 2019. (ID # 179687)

  • Symantec Endpoint Protection for Mason-managed Computers (Windows)

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    EXTENDED MAINTENANCE Impact of the change on users: ITS will be upgrading Symantec Endpoint Protection on Mason-managed computers (Windows) during the maintenance period. You will be prompted to install with 3 deferrals allowed before the installation is forced. After the installation, you will see a message requesting that you reboot at the end of your…

  • Select Services and Websites Unavailable

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    Impact of the change on users: The following services and websites will be unavailable during the maintenance period: GMU Data Warehouse Mason Workshops Office of Budget and Planning Office Institutional Effectiveness and Planning Office of Sponsored Programs Research Website Student Ratings of Instruction Travel Request Reason for the change: ITS is applying Microsoft Security Updates…

  • Analog Phones Unavailable

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    EXTENDED MAINTENANCE Impact of the change on users: Analog phones will be unavailable for approximately 15-30 minutes each during the maintenance period. Fax lines will not be affected. Reason for the change: ITS is updating telephone code. (ID # 179269)

  • Network Unavailable at Fairfax Campus

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    Impact of the change on users: The wired and wireless networks at Fairfax Campus will be intermittently and briefly unavailable during the maintenance period. During the planned maintenance, the wired and wireless networks, as well as Mason phones will be intermittently and briefly unavailable. Prior to the planned maintenance, please save all work that is…

  • Banner Admin, Patriot Web & Select Services Unavailable

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    Impact of the change on users: The following services will be unavailable during the maintenance period: 25Live Banner Admin Banner-related Applications Budget Tracking System (BTS) HR website (hr.gmu.edu) MicroStrategy Reports Password Management (password.gmu.edu) Patriot Web Self Service Reason for change: ITS is applying routine Oracle quarterly security/update patches to production servers. (ID # 178795)

  • Banner Automatic Document Posting Suspended During End-of-Fiscal-Year Roll-Up

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    EXTENDED MAINTENANCE Impact of change on users: Banner automatic document posting will be suspended while Fiscal Services completes end-of-fiscal-year processing of financial data (e.g., general ledger balances, encumbrances, purchase orders, budget, etc.). Please do not enter finance, payroll, and budget into Banner during this time period. Other Banner services will not be impacted and will…

  • Network Unavailable in Select Buildings

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    EXTENDED MAINTENANCE Impact of the change on users: The wired and wireless networks in the following buildings will be intermittently unavailable during the maintenance period. Planetary Hall Robert House Nottoway Annex During the planned maintenance, the wired and wireless networks, as well as Mason phones will be intermittently unavailable. Prior to the planned maintenance, please…

  • Webex Meetings Recording Limited Availability

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    EXTENDED MAINTENANCE Impact of the change on users: During the maintenance period, hosts and participants may experience the following service impacts: Network-Based Recorder (NBR): NBR recording WILL be available during the maintenance period, but processing and availability of new NBR recordings will be delayed for up to 24 hours after the maintenance is completed. Network-Based…

  • Bomgar Remote Support Unavailable

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    Impact of the change on users: Bomgar Remote Support will be unavailable during the maintenance period. Reason for the change: ITS is upgrading and patching Bomgar Remote Support. (ID # 178723)