Information Technology Services

Maintenance Archives

  • MicroStrategy Login Change

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    Impact of the change on users: On Tuesday, June 25, 2019, users of MicroStrategy who access the system from off-campus or via a Wi-Fi network that is not MASON-SECURE, will be required to use Mason’s Virtual Private Network (VPN) with 2FA. Users accessing MicroStrategy via a computer connected to Mason’s wired network (except Mason Korea)…

  • Banner Admin, Patriot Web & Workflow Unavailable

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    Impact of the change on users: Banner Admin, Patriot Web, and Workflow will not be available during the maintenance period. Reason for the change: ITS is applying security patches. (ID # 178436)

  • DNS Server Maintenance

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    EXTENDED MAINTENANCE Impact of the change on users: ITS will be upgrading DNS servers during the maintenance period. Only one DNS server will be worked on at any given time. Production DNS servers will be upgraded at night, early morning, or weekends to minimize any possible impact. The server and its services will be unavailable…

  • Adobe Shockwave Removal (Windows Only)

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    EXTENDED MAINTENANCE Impact of the change on users: Starting Monday, June 17, ITS will be removing Adobe Shockwave software from Mason-managed computers. Users will not see any notifications, and the software removal will not require a computer restart. For unmanaged computers, please see instructions to uninstall Adobe Shockwave by July 8. Adobe Shockwave FAQs are available…

  • Webex Meetings Updates

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    Impact of the change on users: No impact to users is expected during the maintenance period. If you have not updated your Webex Meetings client, you may need to install the updates prior to hosting or participating in a Webex meeting. Reason for the change: The vendor is applying security patches to Cisco Webex Meetings.…

  • Mobile Printing & Select Services Unavailable

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    Impact of the change on users: Pharos/Canon mobile printing and the following services may be unavailable during the maintenance period: EHS Training (ehassistant.gmu.edu) RMS Reason for the change: ITS is applying June 2019 Microsoft security updates. (ID #177812)

  • Network Unavailable in Select Buildings

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    Impact of the change on users: The wired and wireless networks in the following buildings will be intermittently unavailable during the maintenance period. Art Building Blue Ridge Eastern Shores Engineering Hampton Innovation Hall Merten Hall Northern Neck Piedmont Rappahannock Parking Deck Research Hall Sandbridge Sandy Creek Offices Southside & Skyline Tidewater During the planned maintenance,…

  • Network Unavailable in Select Buildings

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    EXTENDED MAINTENANCE Impact of the Change: The wired and wireless networks in the following buildings will be intermittently unavailable during the maintenance period. Carrow Hall College Hall Concert Hall James Buchanan Hall Krasnow Building Music Hall Northeast Module Northeast Module II During the planned maintenance, the wired and wireless networks, as well as Mason phones…

  • Research Network Intermittently Unavailable

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    Impact of the change on users: The research network will be intermittently unavailable during the maintenance period. Reason for the change: ITS is upgrading router coding. (ID # 177470)

  • Webex Meetings Upgrade

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    Impact of the change on users: No impact to users is expected during the maintenance period. If you have not updated your Webex Meetings client, you may need to install the updates prior to hosting or participating in a Webex meeting. Reason for the change: The vendor is upgrading Cisco Webex Meetings. (ID # 177409)