Maintenance Archives

Symantec Upgrade for Mason-owned Computers

02/25/2019 8:30 a.m. to 03/01/2019 5:00 p.m.

Impact of the change on users: All Mason-owned computers that are joined to MESA will be prompted to upgrade Symantec. Users will be allowed 3 deferrals before installation is automatic. Reason for the change: The Symantec upgrade is needed per the IT Security Office. (ID # 173307)
Webex Meetings Unavailable

02/23/2019 10:00 p.m. to 02/24/2019 2:00 a.m.

Impact of the change on users: Webex Meetings will be unavailable during the maintenance period. Reason for the change: Cisco is upgrading Webex Meetings. (ID # 173290)
Jamf Pro Unavailable

02/16/2019 12:00 a.m. to 02/16/2019 4:00 a.m.

Impact of the change on users: Jamf Pro may be unavailable during the maintenance period. You may be logged out of the following services: Jamf Pro Dashboard (Admins) Mason Self Service (managed Macs) Reason for the change: ITS is applying updates to Jamf Pro. (ID # 173005)
Select Services Unavailable

02/14/2019 10:00 p.m. to 02/14/2019 11:00 p.m.

Impact of the change on users: MicroStrategy and 25Live will be briefly unavailable during the maintenance period. Reason for the change: ITS is applying February 2019 Microsoft Security Updates. (ID # 173155)
Select Services Unavailable

02/14/2019 9:00 p.m. to 02/14/2019 11:30 p.m.

Impact of the change: The following services will be unavailable during the maintenance period: myHousing Pharos (Canon) Mobile Printing RMS Reason for the change: ITS is applying February 2019 Microsoft Security Updates. (ID # 173077)
Banner Admin, Patriot Web, & Select Services Unavailable

02/03/2019 7:30 a.m. to 02/03/2019 10:30 a.m.

Impact of the change on users: Banner Admin, Patriot Web, and following services will be unavailable during the maintenance period: 25Live Applications that connect to the Banner databases will be unavailable Budget & Travel password.gmu.edu Reason for the change: ITS is installing a Banner upgrade to be compliant with PELL grant regulations. (ID # 172449)
Symantec Upgrade for Mason-owned Computers

01/30/2019 8:30 a.m. to 02/06/2019 5:00 p.m.

EXTENDED MAINTENANCE Impact of the change on users: All Mason-owned computers that are joined to MESA will be prompted to upgrade Symantec. Users will be allowed 3 deferrals before installation is automatic. Reason for the change: The Symantec upgrade is needed per the IT Security Office. (ID# 172001)
Symantec Upgrade for Mason-owned Computers

01/30/2019 8:30 a.m. to 02/06/2019 5:00 p.m.

EXTENDED MAINTENANCE Impact of the change on users: All Mason-owned computers that are joined to MESA will be prompted to upgrade Symantec. Users will be allowed 3 deferrals before installation is automatic. Reason for the change: The Symantec upgrade is needed per the IT Security Office. (ID# 172001)
Contact Center Phone Unavailable

01/16/2019 11:01 p.m. to 01/16/2020 11:59 p.m.

Impact of the change on users: Contact center phones will be unavailable during the maintenance period. Reason for the change: ITS is applying January 2020 Microsoft Security updates. (ID #189539)
Lynda.com Unvailable

01/16/2019 9:00 a.m. to 01/16/2019 9:00 p.m.

EXTENDED MAINTENANCE Impact of the change on users: Lynda.com will be unavailable during the maintenance period. Reason for the change: ITS is migrating lynda.com to the new platform: LinkedIn Learning. Please see lynda.gmu.edu/lilupgrade for details. (ID # 171810)