Maintenance Archives

EXTENDED MAINTENANCE Impact of the change on users: Beginning Wednesday, November 14, WisdomWhere, the workshop registration, will no longer be available. A new system will be available on November 27. During this time, a list of workshops is available here. Additional information can be found on workshops.gmu.edu. Reason for change: ITS is switching workshop registration…

Impact of the change on users: There will be a brief outage of the UAT environment in order for Reason for the change: ITS system engineers are re-configuring the memory on the database server that will require a system reboot.

Impact of change on users: The password.gmu.edu website will be unavailable during the maintenance period. Reason for change: ITS is updating the password.gmu.edu website to: Allow Two-Factor Authentication (2FA) when users try to retrieve password through claim codes or security questions. Allow users to enter a phone number on the Additional Information Page. Require users…

Impact of the change on users: The UAT environment will be unavailable during the maintenance period. Reason for the change: ITS is upgrading the MicroStrategy software.

Impact of the change on users: MicroStrategy will be unavailable during the maintenance period. Reason for the change: ITS is upgrading the MicroStrategy software.

EXTENDED MAINTENANCE Impact of the change on users: Banner Document Management System (BDMS Imaging) will be unavailable during the maintenance period. Reason for change: ITS is upgrading BDMS (Imaging). (ID # 169081)

Impact of the change on users: The wired and wireless networks in the Johnson Center will be intermittently unavailable during the maintenance period. During the planned maintenance, the wired and wireless networks, as well as Mason phones will be intermittently unavailable. Prior to the planned maintenance, please save all work that is network-dependent (i.e., files…

Impact of the change on users: Little to no impact is expected for current users and devices. However, during the maintenance period, no new devices (mydevices.gmu.edu) can be added nor can guest wireless accounts be created. Network authentication and authorization services will not be impacted. Reason for change: ITS is reloading the Identity Services Engine…

Impact of the change on users: Jamf Pro & Mason Self Service for Mac unavailable during the maintenance period. Reason for change: ITS is upgrading Jamf Pro. (ID # 168848)

Impact of the change on users: ITS will be upgrading the VLC media player on all Mason-owned Windows computers that are connected to MESA and are running older versions of the VLC media player. If the VLC media player is running, it will temporarily close during the upgrade. Reason for change: ITS is upgrading the…