Information Technology Services

Maintenance Archives

  • Blackboard Briefly Unavailable

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    Impact of change on users: Blackboard and myMason will be briefly unavailable while the vendor performs maintenance. Please save or complete any work before maintenance starts at 4 a.m. Reason for change: Blackboard will be performing database maintenance on Mason’s hosted system. (ID # 166817)

  • Contact Center Phones Brief Intermittent Outages

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    Impact of change on users: Contact Center phones will experience two brief, intermittent outages while ITS applies updates and restarts servers. Reason for change: ITS is applying updates to the servers hosting contact center phones. (ID # 166684)

  • DHCP Server Maintenance

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    Impact of change on users: While little to no impact is expected, Fairfax Campus users may experience brief and intermittent network outages. Reason for change: ITS is performing maintenance on DHCP servers to troubleshoot DHCP issues. (ID # 166699)

  • Blackboard Collaborate Ultra Unavailable

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    EXTENDED MAINTENANCE Impact of change on users: Blackboard Collaborate Ultra will be unavailable while the vendor performs maintenance. Reason for change: The vendor is performing maintenance on Blackboard Collaborate Ultra. (ID# 166705)

  • Freedom Center & Colgan Hall Switch Upgrades

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    EXTENDED MAINTENANCE Impact of change on users: The wireless and wired networks in the following buildings will be unavailable while ITS updates the code on the switches: Freedom Center and Colgan hall. The Freedom Center will be done first beginning on September 8. Colgan Hall will be upgraded beginning on September 9. During the planned…

  • Network Unavailable in Select Buildings at the Fairfax Campus

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    Impact of change on users: The wireless and wired networks in the following buildings will be unavailable while ITS updates the code onto the switches: Art & Design Building Engineering Building Enterprise Hall Innovation Hall Research Hall Sandy Creek Office Shenandoah Parking Deck During the planned maintenance, the wired and wireless networks, as well as…

  • DUO Authentication Unavailable

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    Impact of change on users: DUO authentication for Central Authentication Service (CAS), Remote Desktop Gateway (RDG), Virtual Private Network (VPN), and multifactor enrollment sites will be unavailable while the DUO vendor performs maintenance. Reason for change: The DUO vendor is increasing capacity to enhance performance. (ID # 166549)

  • New Guest Wireless Accounts & New Device Registration Intermittent Outages

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    EXTENDED MAINTENANCE Impact of the change on users: Little to no impact is expected for current users and devices. However, during maintenance, there may be intermittent periods in which no new devices (mydevices.gmu.edu) can be added nor can guest wireless accounts be created. Network authentication and authorization services will not be impacted. Reason for change:…

  • New Guest Wireless Accounts & New Device Registration Unavailable

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    Impact of the change on users: Little to no impact is expected for current users and devices. However, during the maintenance period, no new devices (mydevices.gmu.edu) can be added nor can guest wireless accounts be created. Network authentication and authorization services will not be impacted. Reason for change: ITS is reloading the Identity Services Engine…

  • rhn.gmu.edu Unavailable

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    Impact of change on users: rhn.gmu.edu will be unavailable during maintenance. Reason for change: ITS is applying patches and separating out filesystems for compliance. (ID #: 165769)