Information Technology Services

Maintenance Archives

  • Rappahannock Parking Deck & Mason Pond Deck Networks Unavailable

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    Impact of the change on users: The Rappahannock Parking Deck and Mason Pond Deck networks will be unavailable for approximately 10 minutes at 3 a.m. Reason for the change: ITS is updating the code on the switches to address switch issues. (ID # 512873)

  • Banner Admin & Patriot Web Intermittently Unavailable

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    EMERGENCY MAINTENANCE Impact of the change on users: Banner Admin and Patriot Web will be intermittently unavailable during the maintenance period. Reason for the change: ITS is configuring assets. (ID # 515049)

  • Jamf Maintenance

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    Impact of the change on users: During this time, you may be logged out of Jamf Pro, although the Jamf Pro Server will be working without interruption. Reason for the change: The vendor is updating the Jamf Pro to improve device management, improvements to computer and mobile device configuration profiles, and API enhancements.  (ID #…

  • Wired & Wi-Fi Networks Unavailable in Select Buildings

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    Impact of the change on users: The wired & Wi-Fi Networks unavailable in the following buildings: Baker House Carty House Childhood Development Center East Building Enterprise Hall Finley Hall Krasnow Krug Hall Smithsonian Academic Building at Frond Royal The HUB Thompson Hall, , West Building Reason for the change: ITS is updating the code on…

  • Banner, DataMart, Decentralized Systems & Patriot Web Unavailable

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    Impact of the change during maintenance: All services for Banner, DataMart, Decentralized Systems, and Patriot Web will be unavailable during the maintenance period. Reason for the change: ITS is applying Oracle quarterly security and update patches to production servers. (ID # 478534)  

  • CUI, CaLT, PVC & Citrix VDI Applications Unavailable

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    EXTENDED MAINTENANCE Impact of the change on users: Controlled Unclassified Information (CUI), Classroom Technologies (CaLT), Patriot Virtual Computing (PVC), and Citrix VDI applications will be unavailable during the maintenance period. Reason for the change: ITS is applying Microsoft Security Updates and other updates. (ID #510836 & 510833)

  • MicroStrategy Unavailable

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    Impact of the change on users: The MicroStrategy production environment (https://microstrategy.gmu.edu/) will be unavailable during the maintenance window. Reason for the change: ITS is applying critical server patches. (ID #  508975)

  • Jamf Maintenance

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    EXTENDED MAINTENANCE Impact of the change on users: During this time, you may be logged out of Jamf Pro, although the Jamf Pro Server will be working without interruption. Reason for the change: The vendor is patching the Jamf Cloud infrastructure to ensure that Jamf Cloud infrastructure is up-to-date, stable, and safe from security threats.…

  • BeyondTrust Update

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    Impact of the change on users: BeyondTrust will be unavailable during the maintenance window. Users will not be able to hold remote support sessions. Reason for the change: ITS is updating BeyondTrust. (ID # 511128)

  • RAMP Maintenance

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    EXTENDED MAINTENANCE Impact of the change on users:  All modules will be down for the implementation of the IRB module.  Please save your work often and log off before that time. Reason for the change: The vendor is performing maintenance. (ID # 508063)