Information Technology Services

Maintenance Archives

  • Emergency Maintenance: Wired, Wireless & Website and Apps Hosted by the George Mason Data Center

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    Emergency Maintenance Impact of the change on users: Multiple brief (<1 min) intermittent service interruptions of the wired, wireless, and all services, websites, and apps hosted by the George Mason data center were intermittently unavailable during the maintenance period. Reason for the change: ITS made changes to address a bot attack. (ID # 599053)

  • Patriot Drive Maintenance

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    Impact of the change on users: The Patriot Drive at the Disaster Recovery site will be unavailable while the server reboots during the maintenance period. Reason for the change: ITS is installing security updates. (ID # 596358)

  • MicroStrategy & 25 Live Unavailable

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    Impact of the change on users: MicroStrategy, Registrar Destiny One Registration, and 25Live will be briefly unavailable during the maintenance window. Reason for the change: ITS is applying Microsoft security updates. (ID #  587032)

  • ITS Service Catalog Migration

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    Impact of the change on users: On Wednesday, May 14, ITS will migrate the Service Catalog on the ITS website (wpdev.its.gmu.edu) to TeamDynamix (TDX), a ticketing system. During the maintenance period, users may still see services on the ITS website (wpdev.its.gmu.edu) or in the TDX. Users will still be able to request services using the…

  • Canvas Emergency Maintenance

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    Emergency Maintenance Impact of the change on users: Users will be unable to access Canvas for approximately 5 minutes during the maintenance period. Reason for the change: The vendor is restarting the database. (ID # 595927)

  • Server Maintenance

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    Impact of the change on users: The following websites, services, and apps may be unavailable: Reason for the change: ITS is upgrading the server operating system. (ID # 585414)

  • Intermittent Wired & Wi-Fi Network Outages in Select Buildings

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    Impact of the change on users: The wired and wireless networks will be intermittently unavailable during the maintenance period in the following buildings: Mason Square Hazel Van Metre Vernon Smith Science & Technology Campus Biomedical Research Lab Annex Colgan Hall Discovery Hall Freedom Aquatic & Fitness Center Hylton Performing Arts Center Innovation Park Institute for…

  • Banner, DataMart, Decentralized Systems & Patriot Web Unavailable

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    Impact of the change on users: The following services will be unavailable during the maintenance: 25Live Banner Banner Admin Apps DataMart Decentralized Systems Password Management (password.gmu.edu) Patriot Web Ellucian Workflow will not be able to retrieve data from Banner. The LMSs will not be able to push grades to Banner. Reason for the change: ITS…

  • Patriot Virtual Computing & Labs (PVCL)

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    Impact of the change on users: The Patriot Virtual Computing & Labs (PVCL) general desktop may be unavailable during the maintenance period. Reason for the change: ITS is reconfiguring resources. (ID # 589661)

  • AppWorx Maintenance

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    Impact of the change on users: AppWorx will be unavailable for approximately 30 minutes during the maintenance period. Reason for the change: ITS is upgrading the server operating system. (ID # 585033)