Information Technology Services

Maintenance Archives

  • Select Services & Websites Unavailable

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    Impact of the change on users: The following services and websites will be briefly unavailable during the maintenance period: Office of Institutional Effectiveness and Planning (oiep.gmu.edu) Office of Sponsored Programs (randed.gmu.edu) Office of Strategic Budgeting & Planning (budget.gmu.edu) Research Website (www2.gmu.edu/research) Student Evaluations of Teaching Archive (crserating.gmu.edu) Travel Request (travel.gmu.edu) Reason for the change: ITS…

  • MicroStrategy & 25 Live Unavailable

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    Impact of the change on users: MicroStrategy and 25Live will be briefly unavailable during the maintenance window. Reason for the change: ITS is applying Microsoft security updates. (ID #  273798)

  • IPAM DNS BIND Common Vulnerabilities and Exposure (CVE) Emergency Maintenance

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    EXTENDED MAINTENANCE Impact of the change on users: IPAM DNS BIND services will be intermittently unavailable during the maintenance period. Only one DNS server will be upgraded at any given time. Each server upgrade could last from less than a minute (caching servers) to several minutes (primary and secondary servers). Properly configured DNS clients with…

  • DUO & Multifactor Authentication Unavailable

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    Impact of the change on users: Active Directory Federation Services (ADFS) integrated applications protected by MFA, including new sign-ins to Microsoft 365 Apps for Enterprise, will be unavailable during the maintenance period. Reason for the change: ITS is updating the Duo agent on the ADFS servers. (ID # 465432)

  • Network Maintenance

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    Impact of the change on users: ITS expects no outages; however, the following services may be impacted during the maintenance window: Authentication to Mason Services Banner Admin Canon Mobile Printing Evisions EH & S Training Foundation Forms Imaging Xtender IronPort Licensing Managers (Autodesk, Mathematica, ArcGIS, IBM SPSS) Mason Advancement and Alumni Relations MESA Tools (messa.gmu.edu)…

  • Banner, DataMart, Decentralized Systems & Patriot Web Unavailable

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    Impact of the change on users: Banner, DataMart, decentralized systems, and Patriot Web will be unavailable during the maintenance period. Reason for the change: ITS is applying Oracle quarterly security/update patches. (ID # 271898)

  • Splunk Maintenance

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    Impact of the change on users: Splunk will be unavailable during the maintenance period. Reason for the change: ITS is applying quarterly OS patching and maintenance. (ID # 463098)

  • Network Outage in East Building

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    Impact of the change on users: Wired, Wi-Fi, and VoIP phones will be unavailable in East Building during the maintenance period. Reason for the change: ITS is adding a second fiber uplink to the network switch and configuring the new interface for redundancy. (ID # 273308)

  • CUI, CaLT, PVC & Citrix VDI Applications Unavailable

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    EXTENDED MAINTENANCE Impact of the change on users: Controlled Unclassified Information (CUI), Classroom Technologies (CaLT), Patriot Virtual Computing (PVC), and Citrix VDI applications will be unavailable during the maintenance period. Reason for the change: ITS is applying Microsoft Security Updates and other updates. (ID #273160 & 273175)

  • IPControl Maintenance to Address Common Vulnerabilities and Exposures (CVE)

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    EXTENDED MAINTENANCE Impact of the change on the user: Properly configured DNS clients with 2 or more DNS servers configured will not be impacted. The IPAM IPControl GUI will have a brief outage. Only one IPAM (DNS, DHCP) server is upgraded at any given time. Production IPAM servers will be upgraded evenings, early mornings, or…