Information Technology Services

Maintenance Archives

  • Network Maintenance

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    Impact of the change on users: Services, apps, and websites may be intermittently unavailable during the maintenance period.  Reason for the change: ITS is trying to resolve an ongoing incident that is impacting the performance of several enterprise applications and services. (ID #273118)

  • Banner, Patriot Web, & Select Services Unavailable

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    Impact of the change on users: Patriot Web, Banner Admin Apps, Banner Access Management, 25 Live, Imaging, AppWorx, ePrint, and the password change site (password.gmu.edu) will not be available during the maintenance window. Ellucian Workflow will not be able to retrieve/update Banner data. Grades can’t be pushed from Blackboard to Banner. Reason for the change:…

  • Imaging System Maintenance

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    Impact of the change: The imaging system will be unavailable during the maintenance period. Reason for the change: ITS is updating the imaging system configurations. (ID # 272849)

  • Wi-Fi & Virtual Private Network (VPN) Authentication Server Maintenance

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    Impact of the change on users: ITS expects no impact on user authentication to the Wi-Fi and Virtual Private Network (VPN) networks and new and existing sessions during the maintenance period. Reason for the change: ITS was re-adding a server to the pool of servers. (ID # 273078)

  • Network Maintenance

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    Impact of the change on users: ITS expects no outages; however, the following services may be impacted during the maintenance window: Authentication to Mason Services Banner Admin EH & S Training Evisions Foundation Forms Imaging IronPort Licensing Managers (Autodesk, Mathematica, ArcGIS, IBM SPSS) Mason Advancement and Alumni Relations Canon Mobile Printing Office of Institutional Effectiveness…

  • Aquia Data Center Building Generator Maintenance

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    Impact of the change on users:  No impact is expected unless a power interruption is longer than 30 minutes from the utility power source. Maintenance will be performed in a sequence that will allow that in the event of a power outage from the main utility provider during the maintenance, the generator can be brought…

  • Network Maintenance

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    Impact of the change on users: ITS expects no outages; however, the following services may be impacted during the maintenance window: Authentication to Mason Services Banner Admin EH & S Training Evisions Foundation Forms Imaging IronPort Licensing Managers (Autodesk, Mathematica, ArcGIS, IBM SPSS) Mason Advancement and Alumni Relations Canon Mobile Printing Office of Institutional Effectiveness…

  • IPControl Maintenance Common Vulnerabilities and Exposures

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    EXTENDED MAINTENANCE Impact of the change on the user: The patch stops and restarts the IPControl Executive graphical user interface which may result in brief outages of approximately a minute or two during the maintenance window. DNS and DHCP services will not be impacted. Reason for the change: ITS is applying patches to address Common…

  • Intermittent Network Outages Across All Campuses

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    Impact of the change on users: The following services will be unavailable intermittently during the maintenance period: Authentication Services Banner Admin MicroStrategy Password Management Website (password.gmu.edu) Patriot Web Virtual Private Network (VPN) Voice Over Internet Protocol (VoIP) Wi-Fi Network owners for servers in row 6 have been notified. Reason for the change: ITS is moving…

  • Admissions, Atlas, Imaging & Evisions Server Maintenance

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    Impact of the change on users: Admissions servers will be unavailable during the maintenance window. The following websites will be unavailable during the maintenance: https://admissions.gmu.edu/transfer/transferCreditSearch.asp https://admissions.gmu.edu/grad/application-deadlines-and-requirements/ https://admissions.gmu.edu/transferGuide/ Reason for the Change: ITS is applying Microsoft security patches to Admissions servers. (ID # 272610)