Information Technology Services

Maintenance Archives

  • TeamDynamix (TDX) Sandbox Upgrade

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    EXTENDED MAINTENANCE Impact of the change on users: TeamDynamix (TDX) Sandbox will be unavailable for training during the maintenance window. Reason for the change: The vendor is upgrading TeamDynamix (TDX) Sandbox. (ID # 269103)

  • CUI, Citrix & VDI Applications Unavailable

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    Impact of change on users: Controlled Unclassified Information (CUI), Citrix, and Virtual Desktop Interface (VDI) applications will be unavailable during the maintenance period. Reason for change: ITS is applying Microsoft Security updates. (ID #269819)

  • Globus Unavailable

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    Impact of the change on users: Globus will be unavailable during the maintenance period. Reason for the change: ITS is applying patches. (ID # 269686)

  • Data Center Switch Maintenance

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    Impact of the change on users: The following services will experience two intermittent outages lasting a few minutes during a 90-minute window. During the maintenance window, no new sessions can be started, but, existing sessions will not drop. Existing sessions for W-Ffi can be affected when users are roaming from one area to another. Citrix…

  • ClearPass Authentication Maintenance

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    Impact of the change on users: There may be intermittent Wi-Fi network and Virtual Private Network (VPN) outages; however, users are not expected to experience service interruptions. Reason for the change: ITS is upgrading ClearPass on the servers. (ID # 269200)

  • Network Software Upgrade

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    EXTENDED MAINTENANCE Impact of the change on users: There should be no impact during the maintenance window, other than a slowdown of approximately 5 minutes in the following services as controllers failover and hand off traffic to each other during that process. Admissions Server (Hawaii) Banner Admin Canon Pay-for-Print Email Environmental Health & Safety Application…

  • Wi-Fi Network Maintenance

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    Impact of the change on users: The Wi-Fi network will be unavailable on all campuses in all academic and administrative buildings during the maintenance window. Reason for the change: ITS is updating the code. (ID # 269253)

  • Network Software Upgrade

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    EXTENDED MAINTENANCE Impact of the change on users: There should be no impact during the maintenance window, other than a slowdown of the RedHat patching satellite as controllers failover and hand off traffic to each other during that process. Reason for the change: ITS is upgrading software to address security issues. (ID # 268395)

  • Emergency Network Maintenance in Merten Hall and Peterson Hall on Monday, October 16, 11:00 p.m.

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    On Monday, October 16, at 11 p.m.  ITS will perform emergency network maintenance.  This will cause an approximately 10-minute service interruption of wired, Wi-Fi, and telephone networks in Merten Hall and Peterson Hall.  Cell phone service will not be impacted. If you have any questions or experience issues with Mason networks after this maintenance, please contact…

  • DNS Server Maintenance

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    EXTENDED MAINTENANCE Impact of the change on users: Only one DNS server is upgraded at any given time. Each server upgrade could last from less than a minute (caching servers) to several minutes (primary and secondary servers). Properly configured DNS clients with multiple DNS servers defined should continue to operate normally. Production DNS servers will…