Information Technology Services

Maintenance Archives

  • Apogee Intermittently Unavailable: Amherst & Hampton Roads

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    Impact of the change on users: Apogee will be intermittently unavailable for approximately 5 minutes at Amherst and Hampton Roads during the maintenance window. Apogee will send out an all-clear email after the maintenance Reason for the change: Apogee is doing network maintenance at Amherst and Hampton Roads. (ID # 268794)    

  • mason.gmu.edu Maintenance

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    Impact of the change on users: mason.gmu.edu will not be available for approximately 30 minutes during the maintenance window. Reason for the change: ITS is updating RHEL to address security vulnerabilities. (ID # 268965)

  • Cisco TelePresence Unavailable

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    Impact of the change on users: The Cisco TelePresence content server and management suite will be intermittently unavailable during the maintenance period. Reason for the change: ITS is installing Microsoft security patches. (ID # 268585)

  • Select Websites Unavailable

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    Impact of the change on users: The following websites will be briefly unavailable during the maintenance window: Office of Institutional Effectiveness & Planning Office of Sponsored Programs Office of Strategic Budgeting & Planning Research Website Reason for the change: ITS is applying Microsoft security patches. (ID # 268756)

  • MicroStrategy & 25 Live Unavailable

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    Impact of the change on users: MicroStrategy and 25Live will be briefly unavailable during the maintenance window. Reason for the change: ITS is applying Microsoft security updates. (ID #  268868)

  • MATLAB Maintenance

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    Impact of the change on users: Existing MATLAB users will not be impacted; however, no new licenses will be issued during the maintenance window. Reason for the change: ITS is updating the MATLAB license. The license must be updated before MATLAB R2023b clients can acquire a license. (ID #  268566)

  • Network Outages on Monday, October 9, 12 to 3 a.m.

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    On Monday, October 9, from 12 to 3 a.m., there will be an approximately three-hour service interruption of wired, Wi-Fi, and telephone networks to accommodate power maintenance in Planetary Hall. Information Technology Services (ITS) will conduct an organized shutdown of all Planetary Hall network devices before the maintenance period and restart devices once the maintenance is complete.…

  • PVC, CaLT & CUI Citrix VDI Unavailable

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    EXTENDED MAINTENANCE Impact of the change on users: The Patriot Virtual Computing (PVC), Classroom & Lab Technologies (CaLT) & Controlled Unclassified Information (CUI), Citrix (Virtual Desktop Infrastructure (VDI) will be unavailable briefly during the maintenance window. Reason for the change: ITS is applying patches to the servers. (ID # 268089 & 268093)

  • Informatica Intelligent Cloud Services (IICS) & Informatica Secure Agent Servers Maintenance

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    EXTENDED MAINTENANCE Impact of the change on users: The Informatica Intelligent Cloud Services (IICS) and Informatica Secure Agent servers will be unavailable during the maintenance window. The servers will be unable to execute data exchange or data integration services. Reason for the change: The vendor is upgrading IICS to October 2023 Major Release. (ID #…

  • Jamf Pro Maintenance

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    EXTENDED MAINTENANCE Impact of the change on users: Users may be logged out of Jamf Pro during the maintenance window; however, the Jamf Pro server will continue to work uninterrupted. Reason for the change: The vendor is performing maintenance on the Jamf Pro infrastructure. (ID # 268298)