Maintenance Archives

Data Center Switch Maintenance

08/13/2023 7:30 a.m. to 08/13/2023 11:30 a.m.

Impact of the change on users: Servers on rows 3 and 4 in the Data Center will experience a 40-minute network outage and intermittent network outages afterward during the maintenance period. ITS has informed server owners. Reason for the change: ITS is converting network switches. (ID # 262393 & 262414)
mason.gmu.edu Maintenance

08/13/2023 5:00 a.m. to 08/13/2023 12:00 p.m.

Impact of the change on users: mason.gmu.edu will be unavailable during the maintenance window. Reason for the change: ITS is applying security updates. (ID# 262511)
Classroom & Lab Software Refresh

08/12/2023 10:30 p.m. to 08/20/2023 12:00 p.m.

EXTENDED MAINTENANCE Impact of the change on users: ITS will be refreshing software on classroom and lab computers on a staggered basis during the maintenance period. Should you experience any issues with classroom or lab computers after this maintenance window or have other questions, contact the ITS Support Center at 703-993-8870 or [email protected]. Departments: If you…
BeyondTrust Remote Support Unavailable

08/12/2023 8:30 a.m. to 08/12/2023 10:00 a.m.

Impact of the change on users: BeyondTrust Remote Support will be unavailable during the maintenance period. Reason for the change: ITS is resolving security vulnerabilities and other issues. (ID # 264314)
Colocated Servers, Pinnacle Reports & Remote Desktop Services Unavailable

08/10/2023 11:30 a.m. to 08/10/2023 5:00 p.m.

Impact of the change on users: Colocated servers and their respective hosted applications and websites, Pinnacle Reports, and Remote Desktop Services will be unavailable during the maintenance window. Reason for the change: ITS is applying Microsoft security updates. (ID # 264504)
Atlas, Imaging & Evisions Server Maintenance

08/09/2023 9:00 p.m. to 08/09/2023 11:30 p.m.

Impact of the change on users: Atlas, Imaging & Evisions server will be intermittently unavailable during the maintenance window. Reason for the Change: ITS is applying November 2022 Microsoft security patches to Atlas, Imaging & Evisions servers. (ID # 264688)
Cisco TelePresence Unavailable

08/09/2023 7:00 p.m. to 08/09/2023 10:00 p.m.

Impact of the change on users: The Cisco TelePresence content server and management suite will be intermittently unavailable during the maintenance period. Reason for the change: ITS is installing Microsoft security patches. (ID # 264479)
LISTSERV Migration

08/06/2023 7:00 a.m. to 08/06/2023 3:00 p.m.

EXTENDED MAINTENANCE Impact of the change on users: LISTSERV service will be unavailable during the maintenance window. Reason for the change: ITS is migrating the LISTSERV to a new RHEL system. (ID # 263874)
Jamf Cloud Maintenance

08/05/2023 9:00 a.m. to 08/05/2023 1:00 p.m.

EXTENDED MAINTENANCE Impact of the change on users: Devices will still function normally. During the maintenance period, users may be logged out of Jamf Pro, and all Jamf services will be unavailable. Reason for the change: The vendor is patching the server to ensure that it is up-to-date and safe from security threats. (ID #264065)
Student Information System (SIS), Human Resource Information System (HRIS) & Imaging Unavailable

08/03/2023 9:00 p.m. to 08/03/2023 11:30 p.m.

EXTENDED MAINTENANCE Impact of the change on users: Student Information System (SIS), Human Resource Information System (HRIS), and Imaging will be unavailable during the maintenance window. Reason for the change: ITS is applying Microsoft updates and security updates. (ID # 263840)