Information Technology Services

Maintenance Archives

  • MicroStrategy Unavailable

    to

    Impact of the change on users: MicroStrategy will be unavailable during the maintenance window. Reason for the change: ITS is updating server software. (ID # 246643)

  • MicroStrategy-Related Services Unavailable

    to

    Impact of the change on users: MicroStrategy-related services will be temporarily unavailable during the maintenance window. Reason for the change: ITS is updating server software. (ID # 245863)

  • Mason Websites & Select Services Unavailable

    to

    Impact of the change on users: The following services, websites, redirects, and their respective directory paths and subdirectories will be unavailable during the maintenance period: Departmental Websites: Departmental websites and redirects will be unavailable. Faculty & Staff and Student Email Log in Page: The http://mail.gmu.edu login page for faculty & staff and student mail systems…

  • Rolling Wi-Fi & Wired Network and Virtual Private Network (VPN) Outages Across All Campuses

    to

    Impact of the change on users: There will be rolling Wi-Fi and wired network and Virtual Private Network (VPN) outages across all campuses, Voice over Internet Protocol (VoIP) phones, and elevator phone lines across all campuses will be intermittently unavailable during the maintenance window. Cell phone service will not be impacted. ResNet networks in the…

  • IronPort Maintenance

    to

    EXTENDED MAINTENANCE Impact of the change on users: Users may not be able to log into IronPort and access their user quarantine, safelist and blocklist during the maintenance period. Reason for the change: ITS is updating the quarantine and logging server. (ID # 245882)

  • VPN Intermittently Unavailable

    to

    Impact of the change on users: The Virtual Private Network (VPN) will be intermittently unavailable during the maintenance period. Sessions that are started prior to and are ongoing during the maintenance period will not be impacted. Reason for the change: ITS is renewing SSL certificates. (ID # 246206)

  • Admissions Server Maintenance

    to

    Impact of the change on users: Admissions’ DNS server may be unavailable during the maintenance window; however, this will not impact editing files. Reason for the change: ITS is making permission changes. (ID # 245937)

  • Analog Line Upgrades

    to

    EXTENDED MAINTENANCE Impact of the change on users: Analog lines will be intermittently unavailable in Lecture Hall during the maintenance period. Analog line outages will be less than one minute each as engineers swap out analog cables. Reason for the change: ITS is upgrading analog cables. (ID # 246016)

  • Transfer Call Center Lines (Automated Call Distribution): Phase 5

    to

    EXTENDED MAINTENANCE Impact of the change on users: No impact is expected. Calls on the following call centers lines will be ported over to and handled in the Vonage Call Center (VCC): Career Services Career Services Employers Counseling & Psychological Services (CAPS) The remaining call center lines will be forwarded back to their existing Veracity…

  • Analog Line Upgrades

    to

    EXTENDED MAINTENANCE Impact of the change on users: Analog lines will be intermittently unavailable in Fenwick during the maintenance period. Analog line outages will be less than one minute each as engineers swap out analog cables. Reason for the change: ITS is upgrading analog cables. (ID # 246020)