Information Technology Services

Maintenance Archives

  • Banner & Select Services Unavailable

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    Impact of the change on users: The following services and websites will be unavailable during the maintenance period: AppWorx Banner Access Management Banner Admin Apps ePrint Imaging Password Management website (password.gmu.edu) Patriot Web 25Live Ellucian Workflow will not be able to retrieve/update Banner data, and grades cannot be pushed from Blackboard to Banner. Reason for…

  • Patriot Web Self Service, Banner Admin & MicroStrategy Reports Unavailable

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    Impact of the change on users: The following services will be unavailable during the maintenance period: 25Live Banner Admin Budget & Travel Banner-related applications including DataMart and De-centralized systems Fiscal HR Intranet MicroStrategy Reports Patriot Web Self Service password.gmu.edu Reason for change: ITS is applying routine quarterly security/update patches to production servers. (ID # 226561)

  • MESA Backups & Restores Unavailable

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    EXTENDED MAINTENANCE Impact of the change on users: MESA backups & restores will be unavailable during the maintenance period. Reason for the change: ITS is repairing a corrupted filesystem within MESA; the corrupted files have been isolated to a folder. (ID # 227662)

  • Network Outages in Select Buildings on Fairfax Campus

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    Impact of the change on users: The Wi-Fi  and wired networks will be unavailable in the following buildings during the maintenance window:  Blue Ridge Hampton Roads Merten Hall Peterson Hall Piedmont & Housing Offices Northern Neck Rappahannock Parking Deck Building Sandbridge Skyline Fitness Center Southside Tidewater Reason for the change: ITS is replacing a failing…

  • Mobile Printing, EHS Training Unavailable & CASO Services Unavailable

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    Impact of the change on users: Pharos/Canon mobile printing, EHS Training (ehassistant.gmu.edu), and Card Access Security Office (CASO) services may be unavailable during the maintenance period. Reason for the change: ITS is applying December 2022 Microsoft security updates and upgrade server software. (ID # 246508 & 246848)

  • Mobile Printing, EHS Training Unavailable & CASO Services Unavailable

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    Impact of the change on users: Pharos/Canon mobile printing, EHS Training (ehassistant.gmu.edu), and Card Access Security Office (CASO) services may be unavailable during the maintenance period. Reason for the change: ITS is applying February 2023 Microsoft security updates. (ID # 250624)

  • Admissions Server Maintenance

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    Impact of the change on users: Admissions’ servers may be unavailable during the maintenance window. Reason for the change: ITS is applying December 2022 Microsoft Security Updates to the server. (ID # 246658)

  • Colocated Servers, Pinnacle Reports & Remote Desktop Services Unavailable

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    Impact of the change on users: Colocated servers and their respective hosted applications and websites, Pinnacle Reports, and Remote Desktop Services will experience two intermittent outages of approximately 10-15 minutes each during the maintenance period. Reason for the change: ITS is applying Microsoft security updates. (ID # 246531)

  • Aquia Data Center Building Generator Maintenance

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    Impact of the change on users:  No impact is expected unless there is a power interruption of longer than 30 minutes from the utility power source. In an emergency, the generator can be brought back online within 45 minutes. In the event of a power interruption, the uninterruptible power supplies (UPS) will provide power until…

  • Cisco TelePresence Unavailable

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    Impact of the change on users: The Cisco TelePresence content server and management suite will be intermittently unavailable during the maintenance period. Reason for the change: ITS is installing December 2022 Microsoft security patches. (ID # 246472)