Information Technology Services

Maintenance Archives

  • Banner Admin Apps, Patriot Web & Select Services Unavailable

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    Impact of the change on users: Banner Admin Apps, Patriot Web, and the following services will be unavailable during the maintenance window: 25Live AppWorx Banner Access Management ePrint Imaging Patriot Pass Password Management (password.gmu.edu) Additionally, Ellucian Workflow will not be able to retrieve/update Banner data and grades cannot be pushed from Blackboard to Banner. Reason…

  • IronPort Maintenance

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    EXTENDED MAINTENANCE Impact of the change on users: IronPort access may not be available during the maintenance window. End users can log into IronPort to access their user quarantine, safelist, and blocklist; however, they will not be able to log into the system to access those items. Also, releasing messages from the user quarantine happens…

  • Globus Transfer Service Unavailable

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    Impact of the change on users: The Globus Transfer Service will be unavailable during the maintenance period. Reason for the change: ITS is applying patches to the server. (ID # 243906)

  • Transfer Call Center Lines (Automated Call Distribution): Phase 4

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    EXTENDED MAINTENANCE Impact of the change on users: No impact is expected. Calls on the following call centers lines will be ported over to and handled in the Vonage Call Center (VCC): Contemporary Student Services/Learning Services Facilities & Facilities Elevator Housing & Residence Life HR & Payroll Student Success Coaching The remaining call center lines…

  • Analog Line Upgrades

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    EXTENDED MAINTENANCE Impact of the change on users: Analog lines will be intermittently unavailable in Research Hall (1st & 2nd floors) during the maintenance period. Analog line outages will be less than one minute each as engineers swap out analog cables. Reason for the change: ITS is upgrading analog cables. (ID # 244758)

  • Banner, Patriot Web & Select Services Unavailable

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    EXTENDED MAINTENANCE Impact of the change on users: The following services will be intermittently unavailable: Admin Apps Data Transfer ePrint Imaging Patriot Web Reason for the change: ITS is rezoning servers. (ID # 240067)

  • Multiday Cluster Maintenance

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    EXTENDED MAINTENANCE Impact of the change on users: The following services, apps, and websites may be intermittently unavailable or slow to respond during the maintenance period: 25Live Admissions Servers Advance Testing/Training (advance.gmu.edu) Banner Admin Canon Follow Me Print Pay-for-Print (PFP) (All Campuses) Colocated & Hosted Web Servers EH & S Training (ehstraining.gmu.edu) Email & IronPort…

  • Mobile Printing, EHS Training Unavailable & CASO Services Unavailable

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    Impact of the change on users: Pharos/Canon mobile printing, EHS Training (ehassistant.gmu.edu), and Card Access Security Office (CASO) services may be unavailable during the maintenance period. Reason for the change: ITS is applying November 2022 Microsoft security updates. (ID # 244534)

  • Atlas, Imaging & Evisions Server Maintenance

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    Impact of the change on users: Atlas, Imaging & Evisions server will be intermittently unavailable during the maintenance window. Reason for the Change: ITS is applying November 2022 Microsoft security patches to Atlas, Imaging & Evisions servers. (ID # 244553)

  • Colocated Servers Intermittently Unavailable

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    Impact of the change on users: Colocated servers and their respective hosted applications and websites will be intermittently unavailable during the maintenance period. Reason for the change: ITS is upgrading server software and applying November 2022 Microsoft patches. (ID # 244232)