Information Technology Services

Maintenance Archives

  • Colocated Servers, Pinnacle Reports & Remote Desktop Services Unavailable

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    Impact of the change on users: Colocated servers and their respective hosted applications and websites, Pinnacle Reports, and Remote Desktop Services will experience two intermittent outages of approximately 10-15 minutes each during the maintenance period. Reason for the change: ITS is applying Microsoft security updates. (ID # 244232)

  • Admissions Servers Maintenance

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    Impact of the change on users: Admissions servers may be unavailable during the maintenance window. Reason for the change: ITS is applying November Microsoft security updates. (ID # 244587)

  • Jamf Pro & Mason Self Service for Macs Unavailable

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    EXTENDED MAINTENANCE Impact of the change on users: Devices will still function normally; however, users may be logged out of Jamf Pro and/or Mason Self Service for Macs during the maintenance window. Additionally, users will not be able to enroll Macs in Jamf (mac.gmu.edu). Reason for the change: The vendor is updating Jamf to address…

  • Cisco TelePresence Unavailable

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    Impact of the change on users: The Cisco TelePresence content server and management suite will be intermittently unavailable during the maintenance period. Reason for the change: ITS is installing November 2022 Microsoft security patches. (ID # 244460)

  • MicroStrategy & 25Live Unavailable

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    Impact of the change on users: MicroStrategy and 25Live will be unavailable during the maintenance period. Reason for the change: ITS is applying Microsoft security updates for November 2022. (ID # 244549)

  • Transfer Call Center Lines (Automated Call Distribution): Phase 3

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    EXTENDED MAINTENANCE Impact of the change on users: No impact is expected. Calls on the following call centers lines will be ported over to and handled in the Vonage Call Center (VCC): Admissions Financial Aid Graduate Admissions Mason Student Services Center Office of Military Services Registrar Student Accounts The remaining call center lines will be…

  • LISTSERV Server Maintenance

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    Impact of the change on users: Mason’s L-Soft LISTSERV service will be unavailable for approximately one hour during the maintenance window. Any messages that are sent during that time will be queued and delivered after the server maintenance is completed. If you have any questions about this outage or about your ownership of a list,…

  • Wired & Wi-Fi Networks Unavailable in Merten Hall

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    Impact of the change on users: The wired and Wi-Fi networks in Merten Hall will be unavailable during the maintenance period. Reason for the change: ITS is upgrading hardware. (ID # 243944)

  • BeyondTrust Remote Support & help.gmu.edu Unavailable

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    Impact of the change on users: BeyondTrust and help.gmu.edu will be unavailable during the maintenance window; ITS representatives will not be able to conduct remote support sessions. Reason for the change: ITS is updating BeyondTrust Remote Support to enable IPv6. (ID # 243302)

  • Transfer Call Center Lines (Automated Call Distribution): Phase 2

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    EXTENDED MAINTENANCE Impact of the change on users: No impact is expected. Calls on the following call centers lines will be ported over to and handled in the Vonage Call Center (VCC): Immunization Insurance International Programs ITS Classroom Support Mason Card Office New Student & Family Programs Student Health Services The remaining call center lines…