Information Technology Services

Maintenance Archives

  • CUI, CaLT, PVC & Citrix VDI Applications Unavailable

    to

    EXTENDED MAINTENANCE Impact of change on users: Controlled Unclassified Information (CUI), Classroom Technologies (CaLT), Patriot Virtual Computing (PVC), and Citrix VDI applications will be unavailable during the maintenance period. Reason for change: ITS is applying Microsoft Security Updates for October 2022. (ID # 243701 & 243716)

  • Banner Admin, Patriot Web & Select Services, Apps, Websites Unavailable

    to

    Impact of the change on users: The following services, apps, and websites will not be available during the maintenance period: 25Live AppWorx Banner Access Management Banner Admin Apps ePrint Imaging Password Management Site (password.gmu.edu) Patriot Web Additionally, Ellucian Workflow will not be able to retrieve/update Banner data, and grades cannot be pushed from Blackboard to…

  • CUI & Citrix VDI Maintenance

    to

    Impact of the change on users: Controlled Unclassified Information (CUI) and Citrix Virtual Desktop Infrastructure (VDI) may be unavailable during the maintenance period. Reason for the change: ITS is applying updates to the servers. (ID # 243526)

  • Load Balancer Maintenance

    to

    Impact of the change on users: Existing connections to services, apps, and websites that pass through load balancers may be dropped during the maintenance window. Reason for the change: ITS is applying security updates. (ID # 243165)

  • Transfer Call Center Lines (Automated Call Distribution): Phase 1

    to

    EXTENDED MAINTENANCE Impact of the change on users: No impact is expected. Calls on the following call centers lines will be ported over to and handled in the Vonage Call Center (VCC): Campus Information & Visitor Services ITS Support Center ITS Telecom Admin The remaining call center lines will be forwarded back to their existing…

  • Jamf Pro & Mason Self Service for Macs Unavailable

    to

    EXTENDED MAINTENANCE Impact of the change on users: Devices will still function normally; however, users may be logged out of Jamf Pro and/or Mason Self Service for Macs during the maintenance window. Additionally, users will not be able to enroll Macs in Jamf (mac.gmu.edu). Reason for the change: The vendor is updating Jamf configurations in…

  • DHCP Server Maintenance

    to

    EXTENDED MAINTENANCE Impact of the change on users: Only one DHCP server is upgraded at any given time.; our DHCP servers have a failover peer for redundancy. Production DHCP servers will be upgraded evenings, early mornings, or weekends to minimize any possible impact. However, due to ongoing eduroam/mason-secure Wi-Fi troubleshooting, the DHCP servers that support…

  • Wi-Fi & Wireless Networks Unavailable in the Institute for Advanced Biomedical Research Building

    to

    EXTENDED MAINTENANCE Impact of the change on users: The Wi-Fi and wired networks in the Institute for Advanced Biomedical Research building will be unavailable during the maintenance window. Reason for the change: ITS is upgrading the switch. (ID # 242989)

  • Jamf Pro & Mason Self Service for Macs Unavailable

    to

    EXTENDED MAINTENANCE Impact of the change on users: Devices will still function normally; however, users may be logged out of Jamf Pro and/or Mason Self Service for Macs during the maintenance window. Additionally, users will not be able to enroll Macs in Jamf (mac.gmu.edu). Reason for the change: The vendor is updating Jamf configurations in…

  • Intermittent Wi-Fi & Wired Network Outages at 9900 Main Street Location

    to

    Impact of the change on users: There will be intermittent Wi-Fi and wired network outages at the 9900 Main Street location during the maintenance window. Reason for the change: ITS is upgrading the code on access points. (ID # 243317)