Information Technology Services

Maintenance Archives

  • Intermittent Wi-Fi & Wired Network Outages in Select Buildings

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    Impact of the change on users: There will be intermittent Wi-Fi and wired network outages during the maintenance window in the following buildings: East Building Finley Building Krug Hall West Building Reason for the change: ITS is upgrading the code on access points. (ID # 243224)

  • DHCP/DNS Server Maintenance

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    Impact of the change on users: Ongoing Wi-Fi sessions will not be impacted; however, users may not be able to initiate new Wi-Fi sessions on either the mason-secure or eduroam networks for a short period during the maintenance window. Wi-Fi service provided by Apogee will not be impacted. Reason for the change: ITS is upgrading…

  • Patriot Web Self Service, Banner Admin & MicroStrategy Reports Unavailable

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    Impact of the change on users: The following services will be unavailable during the maintenance period: 25Live Banner Admin Budget & Travel Banner-related applications including DataMart and De-centralized systems Fiscal HR Intranet MicroStrategy Reports Patriot Web Self Service password.gmu.edu Reason for change: ITS is applying routine quarterly security/update patches to production servers. (ID # 226557)

  • BeyondTrust Remote Support & help.gmu.edu Unavailable

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    Impact of the change on users: BeyondTrust and help.gmu.edu will be unavailable during the maintenance window; ITS representatives will not be able to conduct remote support sessions. Reason for the change: ITS is updating BeyondTrust Remote Support to resolve issues and add new features. (ID # 242288)

  • Mobile Printing, EHS Training Unavailable & CASO Services Unavailable

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    Impact of the change on users: Pharos/Canon mobile printing, EHS Training (ehassistant.gmu.edu), and Card Access Security Office (CASO) services may be unavailable during the maintenance period. Reason for the change: ITS is applying October 2022 Microsoft security updates. (ID # 242784)

  • Atlas, Imaging & Evisions Server Maintenance

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    Impact of the change on users: Atlas, Imaging & Evisions server will be intermittently unavailable during the maintenance window. Reason for the Change: ITS is applying October 2022 Microsoft security patches to Atlas, Imaging & Evisions servers. (ID # 242765)

  • Colocated Servers Intermittently Unavailable

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    Impact of the change on users: Colocated servers and their respective hosted applications and websites will be intermittently unavailable during the maintenance period. Reason for the change: ITS is upgrading server software and applying October 2022 Microsoft patches. (ID # 242653)

  • Admissions Servers Maintenance

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    Impact of the change on users: Admissions servers may be unavailable during the maintenance window. Reason for the change: ITS is applying October Microsoft security updates. (ID # 242750)

  • Cisco TelePresence Unavailable

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    Impact of the change on users: The Cisco TelePresence content server and management suite will be intermittently unavailable during the maintenance period. Reason for the change: ITS is installing October 2022 Microsoft security patches. (ID # 242370)

  • Eduroam & Mason-Secure Outage

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    Impact of the change on users: Eduroam and Mason-Secure were intermittently unavailable during the maintenance window. Reason for the change: ITS is making configuration changes per vendor-recommended best practices to improve performance. (ID # 242634)