Information Technology Services

Maintenance Archives

  • Eduroam & Mason-Secure Outage

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    Impact of the change on users: Eduroam and Mason-Secure were intermittently unavailable during the maintenance window. Reason for the change: ITS is making configuration changes per vendor-recommended best practices to improve performance. (ID # 242518)

  • Webex Contact Center, Automated Call Distribution & Voice Services Maintenance

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    Impact of the change on users: There will be intermittent disruptions to call monitoring, call recording, and routing strategy modules during the maintenance window. Additionally, administrators should not make any provisioning changes. Reason for the change: The vendor is performing changes. (ID # 242254)

  • Informatica Maintenance

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    EXTENDED MAINTENANCE Impact of the change on users: Informatica Intelligent Cloud Services (IICS) and Informatica Secure Agent Servers will be unavailable during the maintenance period. The servers will be unavailable to execute data exchange and data integration services during the outage. Reason for the change: The vendor is upgrading Informatica Intelligent Cloud Services (IICS) to…

  • Wi-Fi & Wired Networks Unavailable in Point of View Building

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    Impact of the change on users: The Wi-Fi & wired networks and Voice over Internet Protocol (VoIP) telephones will be unavailable in the Point of View building during the maintenance window. Reason for the change: ITS is updating hardware. (ID # 242104)

  • Wi-Fi & Wired Networks Unavailable in Horizon Hall & Vernon Smith Building

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    Impact of the change on users: The Wi-Fi & wired networks and Voice over Internet Protocol (VoIP) telephones will be unavailable in the Horizon Hall & Vernon Smith Building during the maintenance window. Reason for the change: ITS is updating hardware. (ID # 242157)

  • Admissions Servers Maintenance

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    Impact of the change on users: The admissions server may be unavailable during the maintenance window. Reason for the change: ITS is updating the server. (ID # 240996)

  • Wi-Fi & Wired Networks Unavailable in Mason in Loudon

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    EXTENDED MAINTENANCE Impact of the change on users: The Wi-Fi & wired networks will be unavailable in the following building during the maintenance window: Mason in Loudon Reason for the change: ITS is replacing old switches with newer models. (ID # 241704)

  • Analog Line Upgrades

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    EXTENDED MAINTENANCE Impact of the change on users: Analog lines will be intermittently unavailable in Exploratory Hall during the maintenance period. Analog line outages will be less than one minute each as engineers swap out analog cables. Reason for the change: ITS is upgrading analog cables. (ID # 241780)

  • TeamDynamix (TDX) Sandbox Refresh

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    Impact of the change on users: The TeamDynamix (TDX) sandbox will not be available for training during the maintenance period; however, TDX production will be available. Reason for the change: The vendor will be doing their scheduled maintenance to refresh the sandbox environments for all their users. (ID # 241985)

  • Wi-Fi & Wired Networks Unavailable in Potomac Science Building

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    EXTENDED MAINTENANCE Impact of the change on users: The Wi-Fi & wired networks will be unavailable in the following building during the maintenance window: Potomac Science Building Reason for the change: ITS is replacing old switches with newer models. (ID # 241683)