Information Technology Services

Maintenance Archives

  • Brief Wi-Fi & Wired Outages at All Mason Campuses & Locations on Sunday, April 24

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    Impact of the changes on users:  There will be intermittent outages, typically 5 to 10 minutes, of the Wi-Fi and wired networks during the maintenance period. Any service, application, or website hosted or authenticated at any of the Mason campuses or locations will also be intermittently unreachable during the maintenance period, including voice-over-IP (VoIP) and…

  • CUI & Citrix VDI Maintenance

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    Impact of the change on users: Controlled Unclassified Information and Citrix Virtual Desktop Infrastructure (VDI) may be unavailable during the maintenance period. Reason for the change: ITS is applying updates to the servers. (ID # 233070)

  • DHCP Server Emergency Maintenance

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    Impact of the change on users: DHCP service will be unavailable from the server being flushed while the flush is happening. Reason for the change: ITS is flushing DHCP servers to improve performance. (ID # 233163)

  • Zoom Authentication Maintenance

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    Impact of the change on users: Users may not be able to log into Zoom during the maintenance period. Existing Zoom logins will not be impacted. Reason for the change: ITS is troubleshooting Zoom authentication issues. (ID # 233125)  

  • Red Hat Satellite Service Unavailable

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    Impact of the change on users: The Red Hat Satellite Service will be unavailable during the maintenance period. Reason for the change: ITS is upgrading the Red Hat Satellite version. (ID # 232934)

  • Jamf Pro Web Interface Maintenance

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    Impact of the change on users: Users may be logged out of the Jamf Pro Web Interface during the maintenance period; however, the Jamf Pro Server will continue working without interruption. Reason for the change: The vendor is applying patches to Jamf Pro to ensure that the Jamf Cloud infrastructure is up-to-date, stable, and safe…

  • Colocated Servers Intermittently Unavailable

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    Impact of the change on users: Colocated servers and their respective hosted applications and websites will be intermittently unavailable during the maintenance period. Reason for the change: ITS is upgrading server software and applying April 2022 Microsoft patches. (ID # 232628)

  • Network Maintenance at Townhouses

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    Impact of the change on users: There will be intermittent Wi-Fi and wired network outages and Voice over Internet Protocol (VoIP) phones at the Townhouses during the maintenance period. If you have any questions or experience issues connecting to the network after this maintenance, please contact the ITS Support Center at 703-993-8870 or [email protected]. Reason…

  • DHCP/DNS Server Maintenance

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    EXTENDED MAINTENANCE Impact of the change on users: No impact to users is expected; however, if a disruption to services, applications, or websites occurs, ITS will post an unplanned outage on https://wpdev.its.gmu.edu/alerts/. Properly configured DNS clients (i.e., more than one DNS server configured) will not be impacted. Reason for the change: ITS is upgrading DHCP/DNS…

  • Cisco TelePresence Unavailable

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    Impact of the change on users: The Cisco TelePresence content server and management suite will be intermittently unavailable during the maintenance period. Reason for the change: ITS is applying April 2022 Microsoft updates. (ID # 232725)