Information Technology Services

Maintenance Archives

  • MicroStrategy & 25Live Unavailable

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    Impact of the change on users: MicroStrategy and 25Live will be unavailable during the maintenance period. Reason for the change: ITS is applying Microsoft security updates for May 2022. (ID # 234395)

  • Wi-Fi & VPN Network Access Intermittently Unavailable

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    Impact of the change on users: Users may be unable to authenticate to get on the Wi-Fi or Virtual Private Network (VPN) network during the maintenance period. VPN sessions started before and ongoing during the maintenance period will not be impacted. Reason for the change: ITS is patching servers to resolve a security vulnerability. (ID…

  • Analog Line Upgrades

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    EXTENDED MAINTENANCE Impact of the change on users: Analog lines will be intermittently unavailable in Planetary Hall on the 1st floor during the maintenance period. Analog line outages will be less than one minute each as engineers swap out analog cables. Reason for the change: ITS is upgrading analog cables. (ID # 233957)

  • Call Center Maintenance

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    Impact of the change on users: There may be intermittent service disruptions for Call Center call handling and delivery during the maintenance period. Reason for the change: The vendor is performing maintenance. (ID # 234055)

  • Globus Transfer Service Unavailable

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    Impact of the change on users: The Globus Transfer Service will be unavailable during the maintenance period. Reason for the change: ITS is apply patches to the server. (ID # 233051)

  • Brief Wi-Fi & Wired Outages at Select Campuses & Locations on Wednesday, May 4

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    Impact of the changes on users:  There will be intermittent outages, typically 5 to 10 minutes, of the Wi-Fi and wired networks during the maintenance period. Any service, application, or website hosted or authenticated at any of the Mason campuses or locations will also be intermittently unreachable during the maintenance period, including voice-over-IP (VoIP) and…

  • Cisco AnyConnect Upgrade

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    Impact of the change on users: The Cisco AnyConnect for Windows/Mac/Linux will be upgraded via auto-update. Reason for the change: ITS is pushing the Cisco AnyConnect upgrade via Adaptive Security Appliance (ASA). (ID # 233577)

  • VDI Maintenance

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    Impact of the change on users: VDI may be briefly unavailable during the maintenance period. Reason for the change: ITS is changing service account passwords. (ID # 233729)

  • RedHat Satellite Service Unavailable

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    EXTENDED MAINTENANCE Impact of the change on users: RedHat Satellite Service will be unavailable during the maintenance period. Reason for the change: ITS is upgrading RedHat software. (ID # 233484)

  • CUI, CaLT, PVC & Citrix VDI Applications Unavailable

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    EXTENDED MAINTENANCE Impact of change on users: Controlled Unclassified Information (CUI), Classroom Technologies (CaLT), Patriot Virtual Computing (PVC), and Citrix VDI applications will be unavailable during the maintenance period. Reason for change: ITS is applying Microsoft Security Updates for April 2022. (ID # 233085 & 233106)