Information Technology Services

Maintenance Archives

  • TeamDynamix (TDX) Sandbox Refresh

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    Impact of the change on users: The TeamDynamix (TDX) sandbox will not be available for training during the maintenance period; however, TDX production will be available. Reason for the change: The vendor will be doing their scheduled quarterly maintenance to refresh the sandbox environments for all their users. (ID # 231890)

  • Select Services, Applications & Websites May Be Intermittently Slow to Respond

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    Impact of the change on users: The following may be intermittently slow to respond (i.e., up to 30 seconds) during the maintenance period: Active Directory Federation Services (ADFS) or Lightweight Directory Access Protocol (LDAP) authentication Select services, applications, and websites Reason for the change: ITS is upgrading controller software. (ID # 231658)

  • DHCP/DNS Server Maintenance

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    EXTENDED MAINTENANCE Impact of the change on users: No impact to users is expected; however, if a disruption to services, applications, or websites occurs, ITS will post an unplanned outage on https://wpdev.its.gmu.edu/alerts/. Properly configured DNS clients (i.e., more than one DNS server configured) will not be impacted. Reason for the change: ITS is upgrading DHCP/DNS…

  • mason.gmu.edu Maintenance

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    Impact of the change on users: mason.gmu.edu HTTPS, IMAPS, SMTPS services will be intermittently unavailable for a few seconds during the maintenance period. If you are attempting to upload/download content to mason.gmu.edu, you may experience a slight delay of a few seconds. Reason for the change: ITS is renewing SSL certificates for the server. (ID…

  • IPControl (GUI) Unavailable

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    Impact of the change on users: Authorized IPControl GUI users will not be able to make DNS or DHCP changes while the upgrade is in progress on the Executives. Due to the severity of the vulnerability, updates may occur during business hours; however, only one IPAM server will be updated at a time. Properly configured…

  • Network Switch Maintenance: Colocated Servers Unreachable

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    Impact of the change on users: Colocated servers will be unreachable from 7:30 a.m. to 8:00 a.m. while engineers reconnect switches. For the remainder of the maintenance period, engineers will be performing tasks as a part of the data center network redesign project. Reason for the change: ITS is reconnecting switches as part of the…

  • Patriot Web Self Service, Banner Admin & MicroStrategy Reports Unavailable

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    Impact of the change on users: The following services will be unavailable during the maintenance period: 25Live Banner Admin Budget & Travel Banner-related applications including DataMart and De-centralized systems Fiscal HR Intranet MicroStrategy Reports Patriot Web Self Service password.gmu.edu Reason for change: ITS is applying routine quarterly security/update patches to production servers. (ID # 226504…

  • MicroStrategy-Related Services Unavailable

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    Impact of the change on users: MicroStrategy-related services will be unavailable during the maintenance period. Reason for the change: ITS is applying patches to the server. (ID # 231740)

  • Mason Websites & Select Services Unavailable

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    Impact of the change on users: The following services, websites, redirects, and their respective directory paths and subdirectories will be unavailable during the maintenance period: Departmental Websites: Departmental websites and redirects will be unavailable. Faculty & Staff and Student Email Log in Page: The http://mail.gmu.edu login page for faculty & staff and student mail systems…

  • Taylor Hall 3rd Floor Network Maintenance

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    Impact of the change on users: The Wi-Fi and wired networks in Taylor Hall on the 3rd floor will be intermittently unavailable during the maintenance period. Reason for the change: The vendor is performing preventative maintenance. (ID # 231599)