Information Technology Services

Maintenance Archives

  • Cisco TelePresence Unavailable

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    Impact of the change on users: The Cisco TelePresence content server and management suite will be intermittently unavailable during the maintenance period. Reason for the change: ITS is applying October 2021 Microsoft updates. (ID # 222529)

  • MicroStrategy & 25Live Unavailable

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    Impact of the change on users: MicroStrategy and 25Live will be intermittently unavailable during the maintenance period. Reason for the change: ITS is applying October 2021 Microsoft security updates. (ID #154043)

  • Research Gateway Unavailable

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    EXTENDED MAINTENANCE Impact of the change on users: The Research Gateway will be unavailable during the maintenance period. Reason for the change: ITS is upgrading server software. (ID # 220044)

  • Emergency Electrical Maintenance with Brief Network Outages Saturday, October 9

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    Mason Facilities will perform emergency electrical maintenance. During this time, Information Technology Services (ITS) will be working actively to mitigate user impact. Impact of Maintenance ITS will switch network hardware to generator power at 12 a.m. and switch back to building power at 1:30 p.m. Wired and Wi-Fi networks and telephones will continue to run…

  • Jamf and Mason Self Service for Mac Unavailable

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    Impact of the change on users: Jamf Pro and Mason Self Service for Mac will be unavailable during the maintenance period. Additionally, no new macs can be enrolled during the maintenance period. Reason for the change: The vendor is updating Jamf services to address bug fixes and improve overall performance. (ID # 221884)

  • Analog Line Upgrades

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    EXTENDED MAINTENANCE Impact of the change on users: Analog lines will be intermittently unavailable in David King Hall during the maintenance period. Analog line outages will be less than one minute each as engineers swap out analog cables. Reason for the change: ITS is upgrading analog cables. (ID # 221808)  

  • Informatica Unavailable

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    EXTENDED MAINTENANCE Impact of the change on users: Informatica will be unavailable to execute data exchange and data integration services during the maintenance period. Reason for the change: The vendor is upgrading Informatica. (ID # 221563)

  • Banner Admin, Patriot Web & Select Services Unavailable

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    Impact of the change on users: Banner Admin, Patriot Web, and the following services will not be available during the maintenance period: 25Live AppWorx Banner Access Management ePrint Imaging Patriot Pass Password Management (password.gmu.edu) Additionally, Ellucian Workflow will not be able to retrieve or update Banner data and grades cannot be pushed from Blackboard to…

  • Data Center Maintenance: PDU Shutdown

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    EXTENDED MAINTENANCE Impact of the change on users: The power distribution units (PDU) for several rows in the Data Center will be shut down during the maintenance period; however, any systems that have redundant power supplies and are configured to switch to the redundant source automatically should not experience an interruption. No impact to users…

  • Select Websites Unavailable

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    Impact of the change on users: The following websites will be unavailable during the maintenance period: Budget Tracking System (BTS) Course Catalog HR Website (hr.gmu.edu) HR Intranet RAVE Wellness by Mason (wellnessbymason.gmu.edu) Reason for the change: ITS is upgrading the server operating system. (ID # 221850)