Information Technology Services

Maintenance Archives

  • Mason Phones & MS Teams Calling Unavailable

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    Impact of the change on users: Mason phones and MS Teams Calling will be unavailable during the maintenance period. Users may not be able to make new calls and calls will drop when ITS resets the power on the phone signal server. Users will not be able to call 911 from Mason desk phones or…

  • CUI Portal and Citrix Storefront Certificate Renewal

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    Impact of the change on users: No impact is expected during the maintenance period; however, users may need to refresh their browser or Citrix Receiver after the maintenance period has ended. Impact of the change on users: ITS is renewing certificates for CUI Portal and Citrix Storefront. (ID # 219668)

  • Resident Hall Network Unavailable

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    Impact of the change on users: The Resident Hall Network will be unavailable for approximately 15 to 30 minutes during the maintenance period. Reason for the change: The vendor is performing maintenance. (ID # 219896 & 219921)

  • CUI, CaLT & PVC Applications Unavailable

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    EXTENDED MAINTENANCE Impact of change on users: Controlled Unclassified Information (CUI), Classroom Technologies (CaLT), and Patriot Virtual Computing (PVC) applications will be unavailable during the maintenance period. Reason for change: ITS is applying Microsoft Security Updates for August 2021 (ID #219634 & 219615)

  • CUI, Citrix & VDI Applications Unavailable

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    Impact of change on users: Controlled Unclassified Information (CUI), Citrix, and Virtual Desktop Interface (VDI) applications will be unavailable during the maintenance period. Reason for change: ITS is applying Microsoft Security Updates for August 2021 (ID #219600)

  • Delay in Course Enrollment Updates in Blackboard 

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    Impact of the change on users: Faculty and students may experience a delay in course enrollment updates in Blackboard during and shortly after the maintenance period. Specifically, if a student enrolls in a class during the maintenance period, the class may not show up in Blackboard for a few hours. If faculty or students continue…

  • Apogee Intermittently Unavailable: Liberty, Taylor & Potomac Heights

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    Impact of the change on users: Apogee will be intermittently unavailable at Liberty, Taylor, and Potomac Heights during the maintenance period. Apogee will send out an all-clear email after the maintenance Reason for the change: Apogee is doing maintenance on links between Liberty to Taylor and Potomac Heights. (ID # 219541)    

  • eCUI Apps Unavailable

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    Impact of the change on users: The eCUI Apps will be briefly unavailable during the maintenance period. Reason for the change: ITS is upgrading some of the apps and applying a new app license. (ID # 219195)

  • Apogee ResNet Maintenance

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    Impact of the change on users: Apogee ResNet and Stream2 will be unavailable on all campuses during the maintenance period. Reason for the change: The vendor is making changes to improve the user experience. (ID # 219104)

  • Apogee ResNet Maintenance

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    Impact of the change on users: Apogee ResNet and Stream2 will be unavailable on all campuses during the maintenance period. Reason for the change: The vendor is making changes to improve the user experience. (ID # 219098)